Job Overview:
We are seeking a friendly and customer-oriented Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a positive experience during their stay. If you have excellent communication skills, a passion for hospitality, and enjoy working in a fast-paced environment, we would love to hear from you.
Duties:
- Greet guests upon arrival and provide them with information about hotel facilities and services
- Assist guests with check-in and check-out processes
- Handle guest inquiries, requests, and complaints in a professional and timely manner
- Maintain accurate guest records and handle cash transactions
- Answer phone calls and direct them to the appropriate department or staff member
- Assist with reservations and room assignments
- Coordinate with housekeeping to ensure clean and well-maintained guest rooms
- Provide recommendations for local attractions, restaurants, and entertainment options
Experience:
- Previous experience in the hospitality industry is preferred
- Strong customer service skills with the ability to handle difficult situations diplomatically
- Excellent communication skills, both verbal and written
- Proficiency in using hotel management software and phone systems
- Bilingual skills (English/Spanish) are a plus
Benefits:
- Opportunities for career advancement within the company
- Employee discounts on hotel stays and amenities
- Paid time off
If you are passionate about providing exceptional customer service and creating memorable experiences for guests, we encourage you to apply for the position of Front Desk Agent. We look forward to reviewing your application.
Job Type: Full-time
Pay: From $13.50 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Evening shift
Ability to Relocate:
- Las Vegas, NV 89130: Relocate before starting work (Required)
Work Location: In person
