Lead AV Repair Coordinator - Media Resources

Midwestern University - Glendale, AZ4.0

30+ days agoFull-timeEstimated: $43,000 - $58,000 a year

The Lead AV Repair Coordinator is responsible for maintaining the audio visual equipment for all academic facilities for the Glendale campus. This individual reports to the Assistant Director of Media Resources.

Essential Duties and Responsibilities

Managing the preventative maintenance and operation of all audio visual hardware
Coordinating repairs with outside vendors and manufacturers
Completing basic in-house repairs and maintenance to AV systems and equipment
Assisting with daily AV setups and projects
Troubleshooting and diagnosing system and equipment problems in academic and clinical spaces with AV equipment
Completing basic Crestron, Biamp, and Extron updates to systems including firmware updates, zone updates, and pulling software reports
Acting as the key point of contact for all Glendale audio visual vendors working with the Media Resources Department for repairs
Working with the Media Resources Production Assistant to coordinate shipping payment, repair purchase orders and equipment delivery/shipments
Troubleshooting and repairing equipment problems while keeping department staff involved, and submits repair recommendations when appropriate
Coordinating repairs with internal and external technicians
Participating and assisting in all Media Resources projects that are not necessarily in job parameters (ie: computer installations, software instruction),
Evaluating and providing quality standard recommendations for all AV services
Participating in Media Resources special projects and events
Other duties as assigned by Assistant Director or Director
Supervisory Responsibilities

This position has no supervisory responsibilities.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Qualifications

Education and/or Experience

Associate’s degree or equivalent from two-year College/Technical school required. Bachelors degree preferred. CTS (Certified Technology Specialist) required. 3-5 years of audio visual related experience required. At least 3 years of high level technical experience in audio visual component repair, audio visual projection, sound engineering, and project management required. Understanding of signal flow operations and as-build drawings required. Crestron Programming experience, DSP Programming experience, cable testing and termination experience, and installation experience desired.

Successful candidates will be able to relay technical specifications to industry professionals while also being able to relay technical problems to novice users. This position interacts with all levels of management and will be required to manage technical malfunctions in a professional manner during situations that may be stressful (large events, high profile demonstrations, etc.)

Computer Skills

Computer proficiency in MS Office (Word, Excel, Outlook) and Windows is required. Basic Crestron and Biamp programming experience required.

Language Skills

Intermediate skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization.

Reasoning Ability

High skills: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

Mathematical Ability

Intermediate skills: Ability to calculate figures and amounts such as discounts, interests, commissions and proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch or crawl; talk or hear. The individual is occasionally required to taste and smell. This individual will frequently lift up to 25 pounds and occasionally lift up to 40 pounds. Vision must be correctable to 20/20 in at least one eye.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This individual will frequently work near moving mechanical parts and be exposed to the risk of electrical shock. This individual will regularly work in high, precarious places and occasionally be exposed to outdoor weather conditions. The noise level in the work environment is usually moderate.

Midwestern University is an Equal Opportunity/Affirmative Action employer that does not discriminate against an employee or applicant based upon race, color, religion, gender, national origin, disability, or veterans status, in accord with 41 C.F.R. 60-1.4(a), 250.5(a), 300.5(a) and 741.5(a).