DEPT OF ENVIRONMENTAL QUALITY
We are looking for results-oriented, driven individuals with a thirst for problem solving.
At Arizona Department of Environmental Quality (ADEQ) our mission is to protect and enhance public health and the environment in Arizona. Through consistent, science-based environmental regulation; and clear, equitable engagement and communication; with integrity, respect and the highest standards of effectiveness and efficiency. Because Arizonans treasure the unique environment of our state and its essential role in sustaining well-being and economic vitality, today and for future generations.
We are currently looking for employees who are committed to our Agency, passionate to excel in their career and engaged in our mission. Only this caliber of employee will be successful in driving our Agency towards accomplishing our mission
SR SERVICE DESK ANALYST
Job Location:
Address: 1110 W. Washington St., Phoenix, AZ 85007
TECHNICAL SUPPORT UNIT
Posting Details:
Salary: $62K-$68K
Grade: 21
Closing Date: Open Until Filled
Job Summary:
The Sr. Service Desk Analyst is responsible for monitor trends within the team to identify, resolve issues, and suggest measures for permanent resolution. They will serve as the first escalation point for technical queries and engage in hands-on customer-facing IT Support for the Agency.
This is an in office position at our Phoenix location.
Job Duties:
- Provide advance level troubleshooting to uncover the specific functional problem of any issue.
- Image all devices (laptops, desktops, etc.), maintain accurate inventory, Investigate hardware issues with vendors and track warranty escalations.
- Update and maintain issues knowledge base as appropriate. Document, update, and communicate internal processes as required.
- Receive calls, emails and web inquiries for end users and/or external Help Desks. Create tickets in the ADEQ ticketing system.
Knowledge, Skills & Abilities (KSAs):
- Thorough working knowledge of service offerings, customer service principles and processes, desktop applications, web-based applications, client/server applications, computer/network hardware, standard operating systems, common third party software applications, and any other computer related technologies.
- Demonstrate ability to work collaboratively in teams and across departments.
- Excellent interpersonal, written and oral communication skills.
- Knowledge of or ability to learn and apply LEAN concepts, principles and tools used to create and deliver the most value from the customer's perspective while consuming the fewest resources, and engaging people in continuous problem solving.
- Problem-solving skills and attention to details
Selective Preference(s):
- Associate's Degree plus three or more years of IT experience. IT certifications (CompTIA is a plus)
Pre-Employment Requirements:
If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
Benefits:
Among the many benefits of a career with the State of Arizona, there are:
- 10 paid holidays per year
- Accrual of sick and annual leave beginning at 12 and 13 days per year respectively for full-time employees
- Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
- A top-ranked retirement program with lifetime pension benefits
- A robust and affordable insurance plan to include medical, dental, life, short-term and long-term disability
- An incentivized commuter club and public transportation subsidy program
- We promote the importance of work/life balance by offering workplace flexibility
- We offer a variety of learning and career development opportunities
By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.
Retirement:
Contact Us:
Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting [email protected].
Requests should be made as early as possible to allow time to arrange the accommodation. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.
