Responsible for accurately processing financial transactions and being an effective source of information for customers: in lobby, drive-thru window, by telephone or Live Chat. Provides friendly, professional, confidential and effective assistance to customers and coworkers assuring a positive experience and minimizing wait time.
MAJOR DUTIES + RESPONSIBILITIES
70% Receives checks and cash for deposit to savings and checking accounts, verifies deposit amounts, examines checks for endorsement and negotiability, and posts transactions into bank records via an online terminal. Cashes checks and pays money from savings and checking account upon verification of signatures and customer account balances. Receives and processes loan payments.
20% Troubleshoots and resolves customer and internal inquiries in a timely, professional and accurate manner.
5% Balances cash drawer intermittently and at the end of the day. Reports any discrepancies to the supervisor as needed.
5% Maintains knowledge of bank products and services.
Core Values
Positive Energy: We smile…a lot. We are happy and realize it’s a choice. We have a zest for life. We have fun and celebrate. We don’t participate in gossip, and we have no room for negative attitudes or energy.
Extreme Ownership: We take initiative and don’t wait for others to direct. We don’t make excuses, we just get it done. We Own it! We have integrity in all that we do. We strive for excellence in all that we do.
Build Genuine Relationships: We listen. We are sincere. We are trustworthy. We are humble but confident. We value teamwork.
Community Involvement: We genuinely care and are invested in the communities we live in and serve. We serve with a heart of generosity with donations and time. We are proud to be a hometown bank.
