the telephone in a courteous manner and directs calls to the appropriate
destination; records accurate and complete messages when necessary; receives
and receipts deliveries and donations; greets and announces visitors and
clients; provides general information about The Salvation Army's operations and
services; performs general clerical duties for Area Command and clerical duties
for the accounting department
This job description should not be
interpreted as all inclusive. It is
intended to identify the essential functions and requirements of this
position. The incumbent may be requested
to perform job-related responsibilities and tasks other than those stated in
this job description.
Administration & Clerical (80%)
Answers the telephone and
transfers calls to the appropriate destination; responds to callers questions
and provides accurate information.
Receives, greets, and
announces visitors in a courteous and tactful manner; provides assistance to
callers and visitors by answering questions and providing instructions and
referrals; screens sales representative soliciting to The Salvation Army and
directs to the appropriate staff.
Receives and prepares receipts
for donations, receive and sign for packages delivered by Federal Express, UPS
or Post Office and notifies the proper individuals.
Opens the mail in the presence
of another staff member. Prepares daily deposit and goes to bank. Keys mail
appeals into Interchange on a daily bases.
Provides assistance with
special or seasonal projects such as Christmas, Adopt a Family, Angel Trees,
Photocopies, send faxes, and staples
May perform routine clerical
work as needed.
Maintains the neatness and
attractiveness of the reception area. Makes copies of mail appeals and make
deposit, put checks in numerical order, attach backup to returned checks as
instructed by Accountant.
Word processing duties i.e.
preparing file folders, typing prayer lists etc. Keep databases for NLR Corps Sunday School
and seeker current.
Keeps publication display
updated with War Cry, Southern Spirit, program brochures and annual reports. Places
two copies on the end tables in the lobby.
other duties as assigned.
Phone system, copy
machine, fax machine and computer.
Knowledge, Skills and
Ability to direct phone calls
to the appropriate person or destination.
Ability to respond to and
assist callers and visitors in a courteous and tactful manner.
Ability to screen calls in a
courteous and tactful manner.
Ability to work with people
and to provide assistance in a calm, courteous, and tactful manner.
Ability to record accurate and
Ability to perform clerical
support work while operating the telephone.
Ability to maintain an
adequate supply of informative materials and/or brochures for distribution to
Ability to respond to
emergencies in a calm and effective manner.
Ability to project a positive
and professional image of The Salvation Army
MINIMUM QUALIFICATIONS REQUIRED
Education and Experience
High school diploma or G.E.D. required, and any equivalent
combination of training and experience which provides the necessary knowledge,
skill, and abilities.
Ability to meet attendance
Ability to read, write, and
communicate the English language.
Ability to operate a telephone
Ability to sort documents
alphabetically and numerically.
Ability to perform routine
Work is performed in a
normal office environment where there are little or no physical discomforts associated
with changes in weather or discomforts associated with noise, dust, dirt, and
Statement of Purpose
provides descriptive information about the above Salvation Army position. Work
actually performed by incumbents in this position may vary. Although this
document may be used for recruiting, staffing, or career planning, the
information contained herein should only be used as a guideline or
recommendation for the content of and qualifications for this position. An
individual’s ability to meet the qualifications and capabilities described in
this document is not a guarantee of employment or promotion. The Salvation Army
reserves the right to make changes to this document as deemed necessary without
providing advance written notice.
All employees recognize that The Salvation Army is a
church and agree that they will do nothing as an employee of The Salvation Army
to undermine its religious mission.