Client Services Coordinator

Boston Red Sox - Boston, MA4.4

Full-time
Position Overview: The Client Services Coordinator position will serve as primary point of contact within the organization for Fenway Sports Group limited partners fulfilling all requests for exclusive amenities, hospitality, charitable giving, ticket sales and guest experience at MLB, Red Sox and Fenway Park events. In addition to partners this position will assist with all primary functions of client services including administrative support, suite services as well as involvement with all aspects of the client services department.

Responsibilities:
Manage, track and fulfill all ticket requests.
Manage and oversee all aspects of Partner’s Suite and FSM Suite as it relates to ticket access, game day and non-game day event operations, food & beverage, hospitality, facilities and staffing.
Provide hospitality support to Partners and guests during each Red Sox home game, Fenway Park events & high-level private suite events.
Interface with Red Sox and Aramark staff to insure proper service standard and overall operation of Partner’s Suite, FSM Suite.
Communicate information regarding upcoming events, concerts, general Fenway Park information & conduct various types of daily correspondence ensuring accurate and timely response.
Track all contact and relevant information using CRM.
Plan travel logistics for Partner related trips (Spring Training, Postseason games, etc).
Oversee and plan all aspects of MLB Postseason for Fenway Sports Group limited partners including budget, travel, hotel contracts, hospitality, ticketing and onsite logistics.
Assist with client services overall hospitality, events and ticketing related needs.
Administrative support as necessary for EVP, SVP: heavy calendar management, coordination of all logistics for internal and external meetings, occasional management of travel arrangements and processing of expense reports.
Additional administrative duties: parking passes, credentials, gift bags, charitable contributions, holiday card lists, media guide updates, etc.

Characteristics/Qualifications:
Bachelor’s Degree required; minimum of two (2) years of experience working in professional sports or similar sports marketing industry
High-level of knowledge regarding the Red Sox organization and Fenway Park as well as Fenway Sports Group properties and individual Partners
Be thoughtful, personable and pro-active in providing assistance to all Partners with the highest level of customer service and hospitality
Ability to handle sensitive information with a high level of confidentiality and discretion
Self-motivated team player
Strong customer satisfaction orientation
Acute attention to detail, high level of organization and ability to efficiently multi-task
Prior work experience within fast-paced, frequently changing environment
Must maintain a professional appearance and phone demeanor
Must be able to travel, work evenings, weekends, and holidays as needed
Proficiency with MS Office, Microsoft Dynamics CRM and ProVenue preferred
Prospective employees will receive consideration without discrimination based on race, religious creed, color, sex, age, national origin, handicap, disability, military/veteran status, ancestry, sexual orientation, gender identity/expression or protected genetic information.