Job description
About Us:
Prevounce is a leading company in Remote Care Management. Prevounce has built an impactful brand based on a strategy dedicated to improved patient outcomes. With proprietary software, smart devices, and highly integrated services, Prevounce helps its partners and clients lower the cost and improve the quality of healthcare. Prevounce was founded and designed by physicians, practice managers, and attorneys to ensure an efficient, patient-focused and fully compliant user experience.
The Role:
As we grow at this exciting time, we are searching for qualified candidates who are excited about improving patient engagement and creating better outcomes. The Care Manager role will be responsible for connecting patients with resources, counseling behavior change, and assessing the patient’s overall wellbeing. As a Care Manager, you will work alongside the client and their clinical team to assist with delivering comprehensive patient care. This role will work directly with Prevounce’s care team and will report to the Director of Care Management.
This role is on-site and in person at our office located in Indianapolis, IN.
Responsibilities:
- Patient outreach and communication with the ability to work effectively alongside patients and their families
- Following patient care plans and disease state protocols
- Identifying patient barriers and challenges related to SDOH and their overall wellbeing
- Reading/ monitoring patient data and vital signs
- Maintain HIPAA compliance
- Proactively educating self on improving delivery of quality care
- Follow clients’ guidelines and notification preferences on when to be informed about their patients health and any abnormal results
- Build bond with the dedicated panel of patients
- Keeping patient records up-to-date
- Improve efficiency to interact with more patients
Skills:
- Strong communication skills
- Excellent time management and organization
- Problem-solving skills
- Excellent teamwork and collaboration skills
- An understanding of chronic conditions and the ability to follow care plans
- Experience with Electronic Health Records
- Great customer service and patient care
- Being patient and empathetic toward patients and understanding of the nuances of patient engagement
- Willingness to learn new software and technology tools
- Clear understanding of the US healthcare system
- Understanding the workflow and operation with a physician office
- Ability to communicate effectively with providers and their staff
Education and Requirements:
- Active LCSW or LPN License is required
- A minimum of 3 years of experience in a healthcare setting, or at least with 1+ year(s) experience in case management, care coordination, or remote patient monitoring is preferred.
- Any additional training or education in Nursing, Social Work, Hospital Administration, or another directly related clinical field is appreciated
- Call center communication work with patients work experience is appreciated
- Previous Experience at a physician group or provider is preferred
Compliance:
The Care Manager is required to fully comply with applicable healthcare laws and statutes (local, state, and federal) and Prevounce Health policies and procedures. Must respect clients and their patients by recognizing their rights; maintaining confidentiality and work tirelessly to earn and keep their trust. Each team member is expected to perform all duties and demonstrate behaviors and attitudes consistent with Prevounce Health’s Mission Statement and Core Values.
Prevounce is an Equal Opportunity Employer. All qualified applicants will be afforded equal employment opportunities without discrimination because of race, creed, color, national origin, sex, age, disability, sexual orientation, military status, marital status, domestic violence victim status, arrest or conviction record, or predisposing genetic characteristics.
Job Type: Full-time
Salary: $25.00 - $30.00 per hour
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Standard shift:
Weekly schedule:
Ability to commute/relocate:
- Indianapolis, IN 46226: Reliably commute or planning to relocate before starting work (Required)
License/Certification:
Work Location: In person
Job Type: Full-time
Pay: $43,364.90 - $52,224.39 per year
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
