Systems Engineer III - Remedy Engineer

Spectrum - Greenwood Village, CO (30+ days ago)3.6


JOB SCOPE:
The Systems Engineer III - Remedy Engineer is responsible for resolving workflow/transaction and troubleshooting errors across related backend systems. Position will require understanding of data flows in order to effectively escalate to other teams or departments as needed. This position is also responsible for monitoring system issues that may be causing chronic errors to identify widespread issues and means of prevention.

BASIC/MINIMUM QUALIFICATIONS:
Minimum of three (3) years of application development experience in relevant areas
Minimum of three (3) years of Network OSS application experience
Minimum of three (3) years of System Administration experience
Minimum of three (3) years of database support and development experience
Bachelor’s degree (BA/BS) from four-year college or university; or equivalent training, education, and experience

DUTIES AND RESPONSIBILITIES:
Installs, administers, configures and maintains OSS applications including operating systems and related software
Provides 'on call' support to resolve OSS application issues after normal business hours
Monitors and assists in managing applications, device availability, network conditions and system reliability and performance, service and program maintenance and storage resources
Perform other duties as requested by supervisor

ADDITIONAL JOB REQUIREMENTS:
Experience providing technical support and general troubleshooting of BMC Action Request System and associated ITSM applications, Oracle databases and other systems.
Experience working with Linux/UNIX systems
Experience providing support for internally developed applications
Experience with reconfiguration and development of workflow for Remedy backend components
Experience demonstrating an understanding around specifying requirements for and/or implementation of system health tools, performance monitoring tools, and software management tools for 24x7 environments
Ability installing, administering, configuring, and maintaining OSS applications; including operating systems and related software
Experience monitoring and managing applications, device availability, network conditions, and system reliability/performance, as well as service and program maintenance and storage resources
Familiarity with deployment methodologies and tools for application code

PREFERRED QUALIFICATIONS:
BMC Remedy Action Request certifications
BMC Action Request System customized applications
Experience with integrations with networking tools, i. e., NetCool, Resolve
Experience with data analysis and reporting
Experience with Perl, Java, shell scripting and other scripting languages
RedHat Certified Administrator/Engineer