Entertainment Team Lead - Character

LEGOLAND Florida - Winter Haven, FL3.8

Full-timeEstimated: $43,000 - $59,000 a year
LEGOLAND Florida, 1 Legoland Way
Winter Haven, Florida, 33884
United States

Do you want to work in a fun and energetic environment with the core value of having fun in everything you do? Then apply to work at LEGOLAND Florida Resort! Be a part of building long-term relationships at a world class destination. Here, you will work in an imagination land built for kids to take the lead and geared towards family fun! As the newest player in the theme park capital of the world, LEGOLAND would love to bring in your excitement and energy for becoming number one in the league!

LEGOLAND Florida Resort is looking for a Entertainment Team Lead - Character to join the LEGOLAND Florida Resort Team.

About the Role:
Supports and assists the Departmental Management team at all times in the day to day running of the Entertainment Department Characters. Monitors performance quality on a daily basis in order to maintain the quality of the guest experience at LEGOLAND Florida throughout the season.

Assists with Costume Character/Escort schedules and organizes daily break schedules. Supervises Costume Characters to ensure adherence to operating procedures at all times

Performs In Costume as required to fill any situational character needs

Helps with Auditions, Hires and Trains Character/Escort team as needed

Works with Marketing/PR to supply characters for special off-site engagements

Arranges for in park VIP and special character requests

Maintains the integrity of all Costume Character/Escort presentations, costumes and the guests’ experience

Responds to needs of staff during day, covering for absence as necessary or by working in the position. Works alongside the team and demonstrates LEGOLAND Florida’s performance/service expectation by example

Carries out all Costume Character/Escort duties as outlined in the Costume Character/Escort job descriptions

Helps to encourage fellow MC’s energy levels and motivation throughout the season

Acts as a liaison and support for the Area Lead on a daily basis

Seeks solutions to any MC issues in cooperation with the Area Lead.

Replenishes stock of time sheets and daily log reports whenever necessary

Informs the wardrobe technician regarding any repairs or problems that may have been encountered on a daily basis to the costumes

Works with the wardrobe team to maintain a cleaning schedule for costumes.

Completes the log report, and ensures that it is delivered to the supervisor at the end of each day

Responsible for informing the supervisor of any possible delays, cancellations or problems that may occur whenever necessary

Leads “clean up” training as required

Other duties as assigned

About You:
Requires at least two years of experience in theme park entertainment or closely related field, experience should include that of costume character or mascot. Requires excellent organizational and planning skills. Self-motivated and demonstrated initiative. Leads by example with a demonstrated history of supporting colleagues, a team player. Requires strong problem solving skills and dedication to providing outstanding Guest Service. Requires the ability to remain calm under pressure. Dance, theatre, performance experience is a plus. Experience in customer service field is preferred.

About Our Benefits:
In addition to a fun and friendly environment, you will also find a competitive salary and benefits package including but not limited to medical, vision, dental, life insurance, flexible spending accounts, a range of voluntary benefits, 401(k) matching plan offering, paid time off, share program opportunities, bonus profit sharing program, tuition assistance, free entry to all of our Merlin attractions which also extends to family and friends, free unlimited usage of the local transit system, and much more. Furthermore you will enjoy continuous support and opportunities to branch out and develop your career within LEGOLAND and Merlin Entertainments plc.

About Us:
LEGOLAND Florida Resort is a 150-acre interactive theme park dedicated to families with children between the ages of 2 and 12. With more than 50 rides, shows, and attractions, and uniquely themed LEGOLAND Water Park, LEGOLAND Hotel, and LEGOLAND Beach Resort inspired by the LEGO and DUPLO brands, LEGOLAND is geared towards family fun!

LEGOLAND Florida Resort is part of Merlin Entertainments plc. A business built on fun, Merlin is a global leader in location based, family entertainment. As Europe's Number 1 and the world's second-largest visitor attraction operator, Merlin now operates over 100 attractions, 15 hotels, and 6 holiday villages in 24 countries and across 4 continents. Our aim is to deliver unique, memorable, and rewarding experiences to millions of visitors across our growing estate of the best known names in global leisure.

We know this is a great place to work, but don’t just take our word for it…click here to see us in action!