Job Description For Hotel Operations Manager
POSITION TITLE: Operations Manager
REPORTS TO: General Manager / Area General Manager / Regional General Manager
Operation Manager should have an excellent level of commercial awareness, who can build and maintain relationships with internal and external guests. Also responsible for highlighting short/medium/long-term issues to the General Manager and to help formulate solutions.
The Operations Manager is also required to assist in the preparation of the annual budgeting and monthly forecasting processes.
OPERATIONS MANAGER DUTIES AND RESPONSIBILITIES:
Fully responsible for all aspects of all departments.
Support and work with all Head of Departments in all aspects of running this hotel.
Ensure the premises are in operative condition as per category of the unit to receive & serve the guests.
Conduct regular operations team meeting with all the HOD daily / weekly to discuss routine operational matters, sales targets, GSTS feedback / RSTS feedbacks and action taken for service recovery, and also any staff issues.
Ensure SOP implementation in all departments and check the same during routine operational checks. Consultant /GRM guidance to be taken wherever required.
Monitor the requestions of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors/suppliers etc).
Randomly inspecting the stores (Candlewood Cupboard) to check the stock in hand (quality, par stock levels, expiry etc).
Dealing with Suppliers / Vendors for quality products involving General Manager and providing a performance assessment of vendors as needed.
Inspecting all departments for SOP implementation.
Inspecting all department with their respective Managers for cleanliness, ambience, service readiness, staff grooming & hospitality culture.
Monitor the coordination between all departments for smooth & efficient operations.
Assessing and reviewing customer satisfaction and service recovery process.
Meet all dept. heads to review & train the staff to upkeep the human capital.
Identifying staff learning needs and assisting with the development
Providing timely and constructive feedback to all direct reports as and when required either formally or informally.
Conduct weekly / Daily meeting with marketing people for inquiry & follow up & conversion to grow up the business.
Monitor and maintain operation & overhead cost in order to maintain maximum revenue for the organisation.
Be on available on call 24 hours a day to resolve any urgent problems during emergencies.
Responsible for the overall management of the operation of the hotel including covering shifts as needed.
Any other duties assigned.
Excellent revenue management skills with experience of budgets, P&L's and forecasting is helpful but not required. Working with colleagues to share skills, knowledge, resources, and networks. Highly focused, have excellent communication skills, be motivated and professional in appearance and presentation.
Minimum 3 to 4 years work experience in a Hotel, management experience is preferred but not required.
Arbor Lodging develops and manages full-service and limited-service hotels throughout the United States and is devoted to providing its hotel guests with the best possible experience while creating value and superior investment returns through its strategic focus on investing, hands-on approach to management and its principals’ unique combination of skills. The principles of Arbor Lodging Partners have approximately fifty years of combined experience in owning, developing and operating commercial properties (including retail, multi-family and office, in addition to lodging) throughout the United States. We focus our acquisitions, progress, and culture on the Arbor Lodging Guiding Principles,
Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient.
Lead with Heart - Be kind, passionate and hospitable.
Be Accountable - Take ownership and deliver results.
Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.
Celebrate Differences - Embrace diversity; respect individual opinions and ideas.
Focusing on these principles allows us to maintain a culture that allows growth, development, and progression within the properties.
Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Arbor Lodging Management expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Arbor Lodging Management's employees to perform their job duties may result in discipline up to and including discharge.