Aircraft Support Specialist

FlexJet - Richmond Heights, OH3.7

Full-timeEstimated: $37,000 - $51,000 a year

Are you interested in a non-traditional position where you can work around aircraft; supporting Crewmembers, Cabin Servers, Maintenance, and Administrative Departments? Flexjet is currently seeking an Aircraft Support Specialist to join our Aircraft Support team at our state-of-the-art facility in Cleveland, Ohio! This role would be responsible for crew uniforms; purchasing items for our aircraft and stock locker; shipping required documentation to aircraft domestically and internationally; procuring essential aircraft tableware; and stocking aircraft and designing cabin configurations. If you are energetic, detail oriented, and enjoy a flexible working environment, this position would be ideal for you!



The Aircraft Support Specialist role will provide direct support to the following departments and will reside in Cleveland, Ohio.

Aircraft Support
Crewmembers / Cabin Servers
In-Flight Services
Owner Services
Owner Services Support Team
Executive Assistants

This role will serve the purpose of assisting in the daily tasks directly supporting Flexjet aircraft, crewmembers, cabin servers and facility needs:

Flight Department Support

Crewmember and cabin server uniforms
Uniform procurement
Uniform materials management / inventory / storage
Shipping of uniform goods to/from crewmembers and cabin servers
Coordination, logistics, and tracking of assigned goods to/from crewmembers and cabin servers
Aircraft technology and publications support
Aircraft software updates and subscription management
Aircraft technology update assistance and tracking
Aircraft service equipment management
Aircraft amenity support
In-flight entertainment management
Cabin amenities management
Aircraft stock materials management
Facility product support
Local shopping and procurement of various facility products and supplies
Local shopping of stock locker and aircraft stock products
Executive level supplies management
Vendor and department communications and correspondence
Quality assurance of Flexjet product vendors to ensure that procurement of materials is executed appropriately
Daily Maintenance department inquiries and correspondence to ensure aircraft flight-ready status
Ad-hoc inquiries from the Sales Department and Executive Assistants for on-site needs

Cleveland Stock Locker Management

Stock product and aircraft amenity procurement
Stock product and aircraft amenity logistics and organization
Communications with contracted vendors regarding product movement and shipping
Directly intercept shipments and distribute to the appropriate lockers, storage locations and aircraft
Coordinate with Operations and aircraft cleaning vendors regarding product inventory levels

Aircraft Stocking

Rotation and materials movement directly to/from facilities to aircraft
Physically stocking new and current Flexjet aircraft
Communications with Operations regarding logistics and timelines of new aircraft deliveries
Preparing aircraft for owner ready flight status
Coordinate with Procurement staff regarding logistics, availability and shipping timelines of new aircraft products

Administrative Functions

Knowledge of bulk product procurement methodology and aviation business etiquette
Communications with internal and external vendors and customers regarding aircraft and facility products
Reporting capabilities, analysis and presentation production for potential new products and existing product consumption
Expense report and product tracking
Ad-hoc requests from management in relation to aircraft stock and cabin amenities



Associates Degree from an accredited institution and/or a minimum of 2 consecutive years of experience within a luxury customer service working environment is a must
Aviation industry knowledge and/or direct experience is preferred
Knowledge of the private transportation industry is preferred
Luxury and gourmet consumer product familiarity and/or experience recommended
Materials management and high volume shipping experience preferred


Skill requirements include but are not limited to the following:
Adapt to and endure immeasurable changes regarding aircraft schedules, deliveries, status alterations and locations, while maintaining a calm and professional caliber at all times
Work in a moderate / aggressive physically-active environment with the ability to lift a minimum of 50 pounds at any time
Work in an office environment simultaneous to completing physical tasks
Type a minimum of 60 words per minute
Complete knowledge and navigation abilities of Microsoft Office 2010 (or most current) products and software
Technology savvy to current and modern means of computer and telephone equipment
Strong interpersonal and communication flexibility within a diverse group of individuals and operating levels of Flexjet and constituents
Positive attitude and the ability to adapt to change is a must


Available to work weekends, evenings and holiday hours
Availability to be on call for daily department inquiries outside of traditional business hours
Ability to travel for special Flexjet events