Communication Specialist

Ross Stores - Dublin, CA (30+ days ago)3.5


GENERAL PURPOSE:
Responsible for developing and maintaining all internal field and store communications, policies, and procedures in a clearly defined voice and brand as well as managing the distribution and timelines of communications in a variety of formats. A successful Specialist is a passionate advocate for the field and their success, and uses that passion as the lens through which communication strategy is developed and implemented. Project management and relationship building are key skills required for this role.

ESSENTIAL FUNCTIONS:
Field Communications and Advocacy

  • Creates, reviews, edits, and improves content for all written communications to meet the needs of various departments within the Company (guides, manuals, tasks, memos, emails, etc.)
  • Develops strong relationships with field partners and leverages those relationships to ensure communications are high impact and relevant.
  • Develops and implements communication strategies for, and communicates the rollout of, new programs or processes to stores for efficient adoption. Advises business partners on appropriate communication strategies and makes recommendations on most effective vehicles.
  • Works cross-functionally with various business partner teams; acts as a liaison between the field and corporate departments.
  • Responsible for holding business partners accountable for providing appropriate content and adhering to Communications timelines and overall strategy.
  • Maintains appropriate voice for each targeted audience in all communications to support the Ross cultural experience. Models the Ross and dd’s values-driven voice of leadership.
  • Proactively seeks feedback to improve communications and visits stores to evaluate effectiveness.
  • Supports event planning and execution for annual District Manager and Field Leadership meetings.
  • Designs and produces quality written and visual communications to meet the needs of the Operations group (manuals, store meeting agendas, task management communications, quick guides, etc.)
  • Develops strong relationships with field partners and leverages those relationships to ensure communications are high impact, accurate, and relevant.
  • Project Management and Administration
  • Responsible for preparing and publishing all types of communication for all stores (i.e. gathers technical information, researches procedures, layouts and images).
  • Manages assigned projects to ensure that internal procedures such as schedules, proof readings, printing approvals, and job archiving have been properly completed.
  • Responsible for maintaining documentation updates with indexing and tracking systems.
  • Maintains calendars for milestones and releases for annual, quarterly, monthly and weekly communications.
  • Seeks feedback and obtains consensus from project initiation through final product approval.
  • Proposes communications solutions to senior management effectively. Strong verbal communicator.
  • Responsible for preparing and publishing all types of communication for all stores (i.e. gathers technical information, researches procedures, layouts and images).
  • Manages assigned projects to ensure that internal procedures such as schedules, proof readings, printing approvals, and job archiving have been properly completed.
COMPETENCIES:
  • Customer Focus
  • Planning/ Time Management
  • Process Management
  • Relationship Building
  • Problem Solving
  • Communication/ Informing
  • Dealing with Ambiguity
  • Project Management
QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:
  • Bachelor’s degree in business, communications, or other related field.
  • 2-3 years of experience in relevant field
  • Solid written and verbal communication skills; experience in creating engaging communication vehicles that drive understanding and execution from the end user
  • Seasoned communications professional with strong business writing and project management skills, with a high level of attention to detail
  • Ability to interact professionally and effectively present information to all levels within the team and organization
  • Strong project management history; proven ability to execute multiple projects simultaneously while managing shifting priorities and delivering quality results
  • Advanced PC Skills, Microsoft Office Applications, Publisher, Adobe Suite; experience with task management software a plus
  • Enthusiastic, positive, creative, self-motivated, open to feedback
PHYSICAL REQUIREMENTS/ADA:
Job requires ability to work in an office environment, primarily on a computer.

Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.

Consistent timeliness and regular attendance.

Vision requirements: Ability to see information in print and/or electronically.

Routine deadlines; usually sufficient lead time; variance in work volume seasonal and predictable; priorities can be anticipated; some interruptions are present; travel or other inconveniences have advance notice; involves occasional exposure to demands and pressures from persons other than immediate supervisor.

SUPERVISORY RESPONSIBILITIES:
None

DISCLAIMER:
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management’s discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company’s overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.

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