MSP Operations Manager / IT Managed Services Operations Manager | HDQ - Irving, TX| SCIS Air Security Corp.
Apply online at: http://www.scisairsecurity.com/careers (Location: HDQ)
About Us: SCIS provides innovative Managed Mobility, UVC Sanitization, and Catering Security solutions within the aviation industry.
About the Position: A MSP Operations Manager
SCIS is pivotal in overseeing and enhancing the delivery of Managed Services Provider (MSP) solutions. This role is responsible for overseeing the end-to-end management of customer IT assets, including deployments, repairs, Return Merchandise Authorizations (RMAs), shipping, receiving, and the upkeep of assets in Mobile Device Management (MDM) and inventory management systems. The MSP Operations Manager ensures that all operations are executed with high precision and customer satisfaction, maintaining the integrity and efficiency of service delivery across the board.
MDM (Mobile Device Management) Software experience Required such as Jamf, Soti, AirWatch...
Pay| Benefits & Perks
- $68,000-$81,400 salary
- Comprehensive and Affordable Benefits Package (Medical, Dental and Vision Plans)
- Wellness Discounts and Long-Term Disability Insurance
- Company paid: Life, AD&D, and Short-Term Disability Insurance
- 401k Retirement plan with Company match
- Paid-time Off
- Uniforms
- Paid training
- Family-friendly Schedules
Essential Job Functions
- Oversee and coordinate the deployment of mobile devices and other IT assets.
- Work closely with customers to develop and refine gold images and deployment processes according to their specific requirements.
- Oversee the RMA and repair processes for IT assets, ensuring compliance with SLAs and customer requirements.
- Manage shipping logistics for outgoing and incoming deliveries related to MSP operations.
- Oversee the configuration and maintenance of devices in MDM systems.
- Manage the upkeep and auditing of inventory management systems to ensure data accuracy.
- Develop and implement processes that enhance the efficiency and effectiveness of service delivery.
- Hire, lead, train, and develop a team focused on exceptional service delivery and customer engagement.
- Ability to perform other duties as required.
Minimum Education, Preferred Experience and Qualifications
- Bachelor’s degree in Business Administration, Information Technology, or a related field.
- Minimum 5 years of experience in service delivery management, preferably in an MSP environment.
- Proven experience in managing IT asset deployments and creating customer-specific solutions.
- Strong understanding of asset management, including deployment, repairs, RMAs, and inventory control.
- Proficiency with multiple MDM systems.
- Strong knowledge of iOS and Android operating systems.
- Excellent interpersonal and communication skills, with a proven ability to manage customer relationships.
- Strong leadership skills with experience in team management and staff development.
- Ability to work effectively under pressure and manage multiple priorities.
Additional Requirements:
- Must be legally authorized to work in the United States
- Must pass a pre-employment drug screen
- Must pass a comprehensive background check process in compliance with federal and regulatory guidelines
- Valid means of identification (some positions may require a valid Driver’s License)
- Ability to read, legibly write, and speak English as required for safe and efficient operations
- Ability to work in a rotational shift environment
- Ability to work safely and successfully perform essential job functions consistent with ADA, FMLA, and federal, state, and local standards
- Ability to maintain regular, punctual attendance consistent with ADA, FMLA, and federal, state, and local standards
- Ability to work in extreme conditions including work both indoors and outdoors
- Pass a 10-year history with the most recent 5 years verified.
- Clear FBI Watch list comparisons.
Physical and Environmental Demands
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift 15 pounds at times.
- Must be able to access and navigate each department at the organization’s facilities.
- Must be able to analyze complex issues independently.
SCIS is committed to equal opportunity. We affirm every human being's inherent dignity and worth, and embrace cultural diversity from all persons inclusive of age, race, ethnicity, sex, gender, sexual orientation, physical or mental ability, perspective, or social identity. We celebrate diversity as essential to the unity and strength of our company. There is more work to be done and we are passionate about creating an inclusive workplace in which we can all thrive both individually and collectively.
Job Type: Full-time
Pay: $68,000.00 - $81,400.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
Application Question(s):
- Do you have MDM (Mobile Device Management) Software experience? (Ex.)Jamf, Soti, AirWatch...
Ability to Commute:
- Irving, TX 75039 (Required)
Ability to Relocate:
- Irving, TX 75039: Relocate before starting work (Required)
Work Location: In person
