Communications Engineer

City of Tacoma - Tacoma, WA3.8

Full-time
Are you the type who enjoys solving complex puzzles? Do you like the idea of being a part of a team focused on your personal success and professional growth, as well as of those we serve? If any of this resonates with you, this job and Tacoma Public Utilities might be the place for you.

Our Network & Communications Systems (NCS) team is seeking an experienced telecommunications engineer to lead engineering, system architecture development, design, and product/service procurement, with a primary focus on telephony systems and associated communications systems. The telephony system is essential to the mission-critical customer service, power, water, and rail operations of TPU. In this role you will be joining a team that boasts extensive and diverse technical competency. You will interact with staff from all levels of our organization, from executive leaders to frontline staff. You will play a vital role in the development of systems, processes, and tools that will ultimately help support delivery of services essential to the organization.

Responsibilities:
Managing core HiPath 4000 PBX Switch capacity, strategize and plan migration toward UC/SIP/VoIP-based systems to enable higher levels of service, as needed/appropriate for the organization. Work cross functionally with other work groups to ensure high levels of service redundancy and system reliability.
Working collaboratively with other engineering and communications staff to support other systems and priorities.
Manage Carrier Service Providers
Prepare and/or direct the preparation of technical specifications, engineering calculations and plans for a wide range of complex engineering projects.
Administer contracts with various consultants, contractors, suppliers, network vendors and agencies.
Conduct surveys, forecasts, plans, studies and cost estimates related to various projects and programs.
Prepare budgets and monitor expenditures and authorize purchases within established guidelines.
Plan and augment network growth.
Develop written procedures for service maintenance windows and planned equipment outages.
Participate in industry meetings and events, as appropriate.

Tacoma Public Utilities is an innovative, citizen-owned utility based in Tacoma, WA. We are committed to providing high value, competitively priced products and services to our customers through the quality of our employees and the responsiveness that results from local ownership. We will continue to serve our customers in Tacoma, neighboring communities and new markets to benefit both existing and new customers. We believe in and are committed to: serving our customers, respecting people, caring for our community and the environment, achieving excellence and operating safely. We consider our decisions and prioritize resources and programs based on the impact to our customers and community. Tacoma Public Utilities consists of three operating divisions: Tacoma Power, Tacoma Water and Tacoma Rail.

THE COMMUNITY
Tacoma is a mid-sized urban port city that sits along the Puget Sound with a population of nearly 210,000. The third largest city in the state of Washington, it is a diverse, progressive international gateway to the Pacific Rim.

Propelled by significant development such as the University of Washington Tacoma, the Tacoma Link light rail system, the restored urban waterfront of the Thea Foss Waterway, the expansions of both the MultiCare and Franciscan health systems, and a significant influx of foreign direct investment in its downtown core, Tacoma has evolved considerably since the 1990s.

Tacoma boasts the state's highest density of art and history museums, and is home to a flourishing creative community of writers, artists, musicians, photographers, filmmakers, chefs, entrepreneurs, and small business owners who each add their unique flair to the city's vibrant commercial landscape. The iconic Tacoma Dome has endured as a high-demand venue for some of the largest names in the entertainment industry.

A magnet for families looking for affordable housing options in the Puget Sound area, Tacoma also draws those who prefer to live in a more urban downtown setting with competitively priced condos and apartments that feature panoramic mountain and water views.

Tacoma's natural beauty and proximity to the Puget Sound and Mount Rainier draws hikers, runners, bicyclists, and maritime enthusiasts to the area. Its lively social scene is infused with energy by thousands of students attending the University of Washington Tacoma, the University of Puget Sound, the Evergreen State College Tacoma campus, and Tacoma Community College, as well as a number of local trade and technical colleges. Its prime location – just 20 minutes south of the Seattle-Tacoma International Airport, 30 miles north of the state capital in Olympia, and within 10 miles of the U.S. Department of Defense's premier military installation on the West Coast – only adds to Tacoma's desirability. To see a few of the great things Tacoma has to offer, view this YouTube Video!

City of Tacoma Recruitment
One of the primary goals of the Equity and Empowerment Initiative is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play.

QUALIFICATIONS:
Four-year degree from an accredited college or university in electronics, Computer Science, Information Science, or related telecommunications degree OR minimum of five years' employment experience in Telecommunications Engineering.
Experience and training on Unify HiPath OpenScape Platform is desired.
Experience with Trader boards/Turret Phones, Automatic Call Distribution systems, and Interactive Voice Response applications is desired.
Networking experience/certifications (MPLS, CISCO, security, etc.) is desired.

KNOWLEDGE & SKILLS:
ANALYTICAL: Develop methods of data collection and results interpretation. As necessary, implement results of research studies or programs with an appropriate and effective course of action based upon outcome or findings.

COMMUNICATIONS: Prepare and present effective oral and written communications for professional and general public use.

LEADERSHIP: Establish and maintain cooperative and effective working relationships with co-workers, the general public, city, county, state and federal agencies while coordinating research in support of assigned department programs. Establish, coordinate and direct work teams to accomplish assigned tasks to a successful completion.

MANAGEMENT: Plan and organize work to meet schedules and objectives.

PROFESSIONALISM: Remain current on applicable laws, codes, regulations, policies and procedures within engineering field assigned.

TECHNICAL: Proficient in engineering practices and principles within field of expertise.

SELECTION PROCESS & SUPPLEMENTAL INFORMATION:
Applicants who have the strongest background related to the responsibilities of this position may be invited to participate in one or more interviews. Appointment is subject to passing a background check.

If you have any additional questions regarding this position, please contact Rodney Croston in the Human Resources Department at 253.502.8323.