Institution Security Officer II - Northeast Region

Commonwealth of Massachusetts - Middleton, MA (30+ days ago)3.9


The Department of Youth Services (DYS) is the juvenile justice agency for the Commonwealth of Massachusetts. We work with young people who are detained or committed and provide detention, custody, diagnosis, education and support to young people ages 7-21. Most of the youth served are between the ages 14 and 18. The Department promotes positive change for the youth committed to our care, and has been on the forefront of de-institutionalization, in part, by providing adolescent-focused rehabilitation to youth in residential treatment.

The goal of DYS is to focus on youths’ gradual reintegration back to the community as productive citizens. DYS works in partnership with provider agencies, law enforcement and school officials, families, communities and others to ensure that the services provided are effective and that they create pathways to success for the young men and women in DYS care and custody. By working in close collaboration with these entities, DYS can continue to help make communities better and safer places.

We are seeking a dynamic and energetic individual for the role of Institution Security Officer II located at the Northeast Youth Service Center, 33 Gregory St. Middleton, MA 01949

The primary job duties of this position include, but are not limited to the following:

Monitor surveillance cameras and patrol assigned interior and exterior areas including parking areas; check locks, maintain security by conducting searches for contraband, preventing incidents and ensuring the safety of staff, clients, residents and youth throughout the facility.

Inspect fire and other safety equipment in and around the facility in accordance with established agency procedures and standards to maintain safety of the property, staff, youth, clients and other occupants.

Respond to emergency situations by administering first aid, locking down unsecured areas, calling for assistance and performing other actions necessary to gain control of the situation and maintain the safety of all parties involved.

Gather information in accordance with established procedures in the occurrence of an incident; enter relevant information into the operations log or electronic client information system to maintain a record of incidents and activities and to share information in an organized manner with the appropriate authorities.

Based on assignment, conduct curfew monitoring phone calls to youth placed in the community as determined by regional agency management.

Take the appropriate action, in accordance with authorized procedures, to handle specific violations or to respond to emergency situations.

Notify other staff and call for assistance to handle emergency situations.

Assist in the evacuation of youth, clients, residents or students in drills or emergency situations.

Receive and respond to telephone calls from both internal and external parties to provide requested information and guidance to other departments within the facility, other agencies and the general public.

Transport youth, clients or residents who may be injured or restrained, to various areas within the facility to ensure the security of all staff, youth, residents and clients.

Receive, screen, register and direct visitors to determine visitation eligibility, to preserve order in the facility and to maintain the well-being of residents.

Based on assignment, incumbents maintain electronic records of staff vehicle registration and vehicle identification and manage employee identification cards.

Lock down the facility based on the facility administrator’s authority.

Determine if restraints are necessary when transporting youth.

Deny the transition or transport of youth, clients or residents.

Refuse access to visitors.

Assist in the evacuation of youth, clients, residents or students in drills or emergency situations.

Receive and respond to telephone calls from both internal and external parties to provide requested information and guidance to other departments within the facility, other agencies and the general public.

Transport youth, clients or residents who may be injured or restrained, to various areas within the facility to ensure the security of all staff, youth, residents and clients.

Receive, screen, register and direct visitors to determine visitation eligibility, to preserve order in the facility and to maintain the well-being of residents.

Based on assignment, incumbents maintain electronic records of staff vehicle registration and vehicle identification and manage employee identification cards.

Preferred Qualifications:
Excellent written and verbal communication skills; ability to report emergencies to 911 and designated emergency responders; ability to write clearly and produce legible Incident Reports; Ability to read and understand all posted warning and danger signs of potential hazards, safety instructions and Owner Policies.

Proficiency with Microsoft Office Suite.

Ability to remain calm in emergency situations; excellent judgement and the ability to evaluate situations, identify critical issues quickly and accurately and respond appropriately in accordance with departmental policy and procedures.

Ability to research, investigate, and compile information; document and relate information; ability to document and relay information clearly and accurately.

Ability to mediate conflict with tact, diplomacy and professionalism; Ability to maintain professional composure, adapt to changes in the external environment and organization.

Ability to produce written routine correspondence, including logs and reports.

Excellent interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures.

Ability to maintain composure when dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations.

Ability to deal with stressful situations, such as challenging individuals who are in or approaching an unauthorized area.

Ability to deal with multiple tasks concurrently.

Ability to use discretion when handling sensitive and confidential information.

Prior experience in similar security work, a person of mature judgment and ability to think and act quickly in an emergency.

The ideal candidate should be flexible and adaptable and have the ability to work as part of a team.

Additional Information

In order to be considered for the position, applicants must:
Be at least 21 years of age or older.

Hours to be Worked: 40

Shift and days off: 2:00 PM to 10:00 PM (Tuesday and Wednesday off)

This is a Civil Service position. If there is no Civil Service list for this title, employees appointed must take and pass the next Civil Service examination when administered.

The ideal candidate is flexible and responsive to change. Employees in this position may be required to work extended hours, nights, holidays and/or weekends. They may also be asked to work overtime shifts in other programs to meet staff-to-youth ratios.

Our residential facilities require 24/7 monitoring; assigned shifts include day, evening and nights.

Please note that incumbents in this position are designated emergency personnel.

Pre-Hire Process:
Candidates must pass a pre-employment screening which includes:

Drug Screening
Psychological Screening
Medical Examination
Physical Abilities Test (PAT)
If you would like more information, please logon to the DYS website www.mass.gov/dys to access detailed information on the Pre-Employment process.

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori and click on "Information for Job Applicants".

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

As part of the hiring process, the Office of Human Resources will be verifying any college-level degrees conferred to the selected candidate. Additionally, any licensure required for the position will be verified. Information provided as part of the hiring process is subject to the Massachusetts Public Record Law and may be published on the Commonwealth’s website.

For questions, please the contact the CYF Office of Human Resources at 1-800-510-4122 and select option #2.

Qualifications

First consideration will be given to those applicants that apply within the first 14 days.

Applicants must have (A) at least one (1) year of full-time or equivalent part-time, experience in law enforcement or in work involving the protection and/or security of buildings, equipment or individuals, or (B) any equivalent combination of the required experience and the substitutions below.

Applicants applying for positions within the Department of Youth Services are required to obtain and maintain a valid certification in crisis intervention, suicide prevention, Cardio-Pulmonary Resuscitation (CPR), Automated External Defibrillator (AED) and first aid.

Based on assignment, incumbents may be required to possess a current and valid motor vehicle driver’s license at a class level specific to assignment.

Substitutions:
I. An Associate’s degree or higher with a major in criminal justice, law enforcement, police science or a closely related field may substitute for the required experience.

An Equal Opportunity/Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.