City Harvest is New York City’s largest food rescue organization, helping to feed the nearly 1.2 million New Yorkers who are struggling to put meals on their tables. We will rescue 66 million pounds of food this year and deliver it, free of charge, to hundreds of food pantries, soup kitchens, and other community partners across the five boroughs. Our programs empower individuals through nutrition education, increase our partners’ capacity, and strengthen the local food system, helping New Yorkers who are experiencing food insecurity to access, afford, and consume nutritious food. To learn more about our work, visit cityharvest.org.
Directs the transportation division’s employees (drivers and helpers) in achieving the policy and goals of the organization; routes, dispatches and tracks drivers and vehicles. Manages the fleet of vehicles to ensure compliance with DOT regulations. Conducts training using SMITH system of driving philosophy; conducts check-rides on an “as needed” basis to ensure driver compliance to organizational rules. Maintains a record of driving performance to document, train and mentor drivers. Ensures workforce delivers and picks-up on time and minimizes the use of overtime. The Transportation Manager will emphasize safety to minimize accidents and damage to company property.
Roles and Responsibilities:
- Dispatch drivers and cover any open routes.
- Troubleshoot mechanical issues with trucks.
- Provide timely handoff information to the PM shift; route all next day and/or weekend routes ensuring a smooth transition.
- Develop routes to provide improved service to agencies & donors.
- Verify all routes are assigned equipment (trucks) in the routing session. If not, assign the truck that will be used on the next day route.
- Update Mobile cast after next day routing is complete.
- Manage the hourly workforce and inventory control of operational resources, including trucks, radios and material handling equipment.
- Conduct observation rides and street inspections of drivers. Partner with the Associate Director and Senior Manager on the development of weekend SOP; implement processes and procedures that promote safe practices, improve vehicle safety and reduce damage to equipment.
- Support labor relations with Local 804; enforce collective bargaining agreement as written and serve as the frontline representative for City Harvest.
- Investigate, evaluate, report and write corrective actions as needed; troubleshoot and resolve actual and/or potential transportation related problems.
- Manage all weekend shifts in a cost effective manner.
- Conduct check-rides of PM routes; perform other duties as required.
- Print Driver Manifest Sheet; notify Operations Analysis (OA) team when 10% Route is complete so the routing file can be imported into IMS; once import is complete, print the driver route receipts.
- Complete any open food packaging request for the next day and print a copy of the request.
- Ensure the following items are stapled together for each route: route packaging request; pre-trip checklist; driver manifest sheets; allocated route receipts; two (2) blank receipts; driver feedback form; City Harvest-Returns sheet; Hunts Point feedback form (if truck is assigned this location).
- Ensure all radios are collected, charged and powered off and placed 10% in the route pins; ensure all EZ Passes are collected and accounted for.
- Collect truck keys from returning drivers; if truck is returning with food, ensure an email was sent to Food Transport with the truck number and return slip was completed and collected.
- Check CRM for any pending Open New Account alerts and on open application data updates; complete as many as possible before end of shift, and if not all completed, send a turnover email indicating number still pending.
- Complete DCI audit of the routes and email of the audit Food Transport.
- Place food packaging request on packages pulled by the warehouse.
- Follow up with night shift crew and notify the morning staff of any 10% impending details.
- Verify all CRM requests for the next processing day have been completed; 10% if not, notify the appropriate person to apply the changes, or if trained on making the changes, apply the change.
- Apply all temporary open add/change requests, and add irregular stop request from CRM to the platform maintenance menu.
- Perform entries into CRM such as undeliverable stops and feedback.
- Total Primary & Secondary Responsibilities
Manage work activities with internal and external partners to assure the achievement of assigned objectives. Develop work plans and schedules. (KB- Interfaces on a regular basis with multiple vendors Rental companies, equipment repair, fuel, fleet and equipment) (DB- Quality of service metrics: responsible for input, monitoring, evaluation & reporting of transportation metrics)
DECISION MAKING/PROBLEM SOLVING:
Identify risk factors with potential to disrupt achievement of departmental, project or campaign goals.
Analyze and propose solutions based on knowledge of professional principles and best practices. (Food sourcing- donors, changing routes & agency relations.)
Responsible for taking reasonable care of property, equipment and other assets.
EDUCATION AND EXPERIENCE:
Minimum two to four years relative work experience along with supervisory experience.
Related Skills or Knowledge:
Must have strong transportation and operations management experience, along with professional driving experience; knowledge of DOT regulations is essential. Strong written and verbal communication skills are important.
Must have excellent interpersonal skills and the demonstrated ability to manage internal relationships with various departments.
Must be able to manage complex situations quickly and professionally, and exhibit a sense of urgency while focusing on results.
Must be self-motivated and a team player. Familiarity with Microsoft Office; ability to work a flexible schedule is required.
PHYSICAL REQUIREMENTS/WORK ENVIRONMENT:
Regularly required to physically operate routine equipment (computers, calculators, etc.).
Regularly required to utilize near vision ability to read data and documents, including spreadsheets and reports, in printed form and on computer screens
Regularly required to return to work in emergency situations on an on-call basis.
Regularly required to move fingers, wrist, arms, legs and feet in a repetitive manner as necessary to operate tools and equipment.
Required to lift weight or exert force every 5 to 10 minutes.
City Harvest will be moving all our operations to Sunset Park West, Brooklyn beginning with our warehouse and distribution in December 2020 and our programmatic and other operations in 2021.
At City Harvest, we enjoy working in a team-based environment and value the benefits of a diversified workplace. City Harvest is an equal employment opportunity employer.