The employee in this position should be primarily focused on providing excellent customer service which requires the incumbent to adhere to a daily delivery schedule between the main location and satellite locations. This position will require delivery of lab specimens, medical records, x-rays, surgical equipment and/or mail. Communication between team members is critical due to the sensitive nature of some of these items. Must be capable of working in a fast paced environment and will be expected to uphold the Standards of Service and best practices developed by OMG.
Essential Duties and Responsibilities:
Adhere to a timed and STAT delivery schedule and determine priority of STAT calls
Maintain a log of STAT delivery and pick-up times
Work closely with customers to meet their needs
Maintain the cleanliness of the vehicle daily
Perform a complete vehicle inspection report prior to every shift; reports are submitted to the manager daily
Adhere to disaster recovery plan for continued business operations
Adhere to HIPAA regulations in accordance with Federal Law
Adhere to Standard Operating Procedures for site
Adhere to the Standards of Excellence
Perform miscellaneous duties as assigned by the Account Manager and/or Mail Operations Supervisor
Be personable, articulate, knowledgeable and professional in presenting oneself in a professional setting
Ability to learn skills quickly
Multi-tasking abilities in dealing with several projects at one time
Attention to detail
Ability to function with a high level of patience, tact and diplomacy in handling any complaints/situations
Excellence verbal and written communication skills
Excellent organizational skills
Strong initiative required; ability to work independently with minimal direct supervision
High School Diploma or equivalent
Valid Driver’s License and good driving record are required
Working knowledge of Microsoft Word, Excel, Outlook and PowerPoint
Excellent customer service skills
Good communication skills both verbal and written
Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 100lbs.
Ability to walk, bend, kneel, stand, and/or sit for an extended period of time
Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc)
The ability to exert maximum muscle force to lift, push, pull, or carry objects.
The ability to lift approximately 50lbs. on a regular basis.
OMG, LLC reserves the right to revise and alter this job description as needed.
Thursday and Friday 7a-330p and Saturday 3p-7p
20 hours per week