The Desktop Support Technician supports all IT infrastructures in the Arlington, VA facility, including audio-visual equipment, desktops, scanners, and printers. Looking for a candidate with a strong set of base skills that will help them manage multiple endpoints, resolve problems independently, and research emerging technologies. The ideal candidate must be self-motivated, hardworking and enjoy working with people. This person will have help desk responsibilities in the support of a Windows based infrastructure, but will also play a key role in support of CENTRA’s conferencing center. Will assist other team members as needed on tasks, projects, etc.
Provides end-user support for all PC based hardware, applications, and services.
Provides new user setup and orientation including installing and configuring workstations, setting up user and email accounts, setting up phone services.
Maintains documentation of IT infrastructure including hardware and software inventory
Provides Mobile Device End User support.
Maintains and provide support for all telephones, desktops, laptops, mobile devices and local printers for all users.
Documents, tracks and monitors problems to ensure a timely resolution.
Performs all other duties as assigned by Manager.
Ability to lift up to 50 lbs.
2-5 years working in Information Technology operations with experience in end user support operations (Sec +, A+, MCSA or MCSE is a plus).
Ability to troubleshoot and resolve technical problems and work independently in a MS Windows environment, SIPRNet experience a plus.
Excellent communication, written and prioritization skills.
Highly developed research, analytical and conceptual skills.
Attention to detail and customer service skills are essential.
Ability to handle and protect confidential information.
Active TS Clearance Required