HEALTH SERVICES REPRESENTATIVE

The State of Florida - Orlando, FL (30+ days ago)3.7


Requisition No: 42167

Agency: Department of Health

Working Title: HEALTH SERVICES REPRESENTATIVE - 64001000

Position Number: 64001000

Salary: $1,158.32 Biweekly

Posting Closing Date: 08/27/2018

FLORIDA DEPARTMENT OF HEALTH

IN ORANGE COUNTY

JOB OPPORTUNITY ANNOUNCMENT

OPEN COMPETITIVE APPOINTMENT

Class Title: Health Services Representative

Position Number: 64001000

Base Salary: $1,158.32 Biweekly

Location: 832 West Central Boulevard – TB/Refugee Health

Orlando, FL 32805

**Position subject to continued funding.

***This requisition could be used to fill future vacancies.

**NOTE: Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process. **

Starting January 1, 2012, tobacco products (use of cigarettes, cigars, pipes, e-cigarettes and smokeless tobacco products) will not be allowed to be consumed on Orange County Health Department property including buildings (interior and exterior), parking to comply with the Tobacco Free policy on any facility, campus, or building that is owned or leased by, or on behalf of, OCHD including: buildings (interior and exterior), walkways, parking lots, public and private vehicles parked in the lots, and any public sidewalks that fall within the OCHD facility boundaries. Any person who violates the Tobacco Free policy may be subject to disciplinary action.

MINIMUM QUALIFICATIONS:
Minimum one (1) year of verifiable fieldwork and interviewing experience.
Valid FL Driver’s License and access to a personal transportation to work in the field.
Willing to work with active tuberculosis patients.
This position requires you to be able to kneel, bend, lift and carry a maximum of 25 pounds.
Will be required to draw blood (venipuncture) from clients. Training will be provided.
Receive Tuberculin Skin Test Certification within six (6) months of hire.

JOB DUTIES AND RESPONSIBILITIES:
Summary: This is a highly responsible public health position dedicated to the prevention and control of Tuberculosis (TB). The position serves as a Disease Intervention Specialist (DIS) working with less complicated infectious patients from diverse populations. The incumbent performs independent field work calling for dependability, discretion, maturity, and sound judgment. Field work includes epidemiological investigations, patient care, education, counseling, and referral services. Appropriate guidance, instruction and training -on work methods, procedures, and techniques are provided. Working under the supervision of the TB Program Manager, the incumbent adheres to established Department of Health (DOH) policies and procedures; all activities are performed observing federal, state, department and County Health Department (CHD) procedures, statutes, technical assistance guidelines, rules and regulations. The DIS has good rapport with staff and clients; evidenced by exhibiting approachability, team work, a positive attitude, and flexibility. The DIS demonstrates DOH values-innovation, collaboration, accountability, responsiveness and excellence.

In full:
The DIS assists with the coordination of patient care. Assures patient adherence by employing strategies to remove barriers (e.g., incentives, enablers, or referral to community resources). Locates individuals who are delinquent, non-compliant, or lost to medical supervision to ensure treatment is completed as prescribed. Participates in case management meetings and notifies supervisor and case managers of potential problems with the treatment plan or patient adherence/compliance. When appropriate; will conduct source case investigations to determine origin of TB Infection or TB Disease in contacts. Meets with supervisor daily to ensure knowledge of current status of assigned duties.

Conducts field visits to perform directly observed therapy of medication. Interviews, counsels, and educates all clients diagnosed with TB, suspected of having TB, and contacts to TB cases and TB suspects. Maintains confidentiality of information. Ensures completion of directly observed therapy within appropriate time frames. Assures patient adherence with a treatment plan by routine home visits for sputum collection, phlebotomy, patient counseling, and transportation of patients to the clinic for appointments. Incumbent must have a valid FL driver’s license and access to a personal transportation.

Elicits and investigates contacts of cases for contact investigation on contact investigation (CI) worksheet and in the PRISM system within appropriate time frames, and if needed, administers directly observed preventive therapy. Serves as a member of the field services team and supports team building, and open communication. Exhibits appropriate prioritization of assigned work and manages schedule independently. (Work hours may vary depending on your schedule) Maintains open communication with supervisors, nursing and provider staff.

The DIS documents activities on appropriate forms and completes data entry of activities into electronic records and data management systems (PRISM). Documentation includes patient and contact activities, CI screenings, medication tracking log, time, travel, maintenance of schedules and patient list, and other assigned forms or data entry. All documentation is completed accurately and within departmental timeframes. Participates in the collection of data for surveillance purposes.

Works with private physicians, hospitals, clinics, laboratory personnel, public and private health related agencies, community agencies, institutions, and individuals in association with services related to TB prevention and control and consistent with programmatic objectives and key indicators.

Administers and measures tuberculin skin tests (TST). Draws blood for IGRA for clients in the field, adheres to clinician’s

orders for blood draws on clients.

Participates in clinical or community screening activities, community education, and/or targeted outreach programs by assisting in the identification, planning, implementation, and administration of TSTs or performing venipuncture techniques. These activities may occur before, during, or after normal working hours including weekends and holidays.

Provides technical assistance not considered part of routine duties, including, but not limited to: epidemiological assistance

to other CHDs or program areas, public health awareness and emergency response situations.

Assists in training and orienting others to the TB Program. May be assigned to mentor new staff. Travels, attends meetings, and training sessions, as approved. Performs other related duties as required.

KNOWLEDGE, SKILLS AND ABILITIES, INCLUDING UTILIZATION OF EQUIPMENT, REQUIRED FOR THE POSITION:

Knowledge of public health essential services, practices and techniques related to the control and detection of Communicable Diseases.
Ability to communicate effectively, both verbally and in writing, and to elicit information as appropriate for the needs of the audience.
Ability to plan, organize, and coordinate work activities.
Knowledge of varied social, economic, cultural and lifestyle characteristics in the community.
Ability to understand and apply applicable rules, regulations, policies and procedures.
Skilled in collecting, evaluating and analyzing data relating to Medical Unit functions, such as client records.
Ability to establish and maintain effective working relationships.
Ability to understand and apply applicable rules, regulations, policies and procedure.
Ability to teach and demonstrate preventive health care.
Ability to work independently and manage time.
Knowledge of public health essential services, practices and techniques related to the control and detection of Communicable Diseases.

This position requires a security background check and/or drug screening and participation in direct deposit. A background screening will be completed on each applicant selected for a position designated as "sensitive" and a drug test will be conducted on each applicant selected for positions designated as "safety sensitive" in accordance with department policies (Background Screening DOHP 60-5-08 and Drug Free Workplace DOHP 60-9-99). Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov.

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility. Incumbent may be required to perform emergency duty before, during and/or beyond normal business hours and/or days. We request that all applications be completed online with People First. No faxed or mailed applications will be accepted by the agency. Applicants will be contacted directly if selected for an interview.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.