Department: IT Job Status: Full Time
FLSA Status: Exempt Reports To: Director of Information Technology
Grade/Level: Amount of Travel Required: 0% - 10%
Work Schedule: Positions Supervised:
Generally 8:00 am to 5:00 pm, but may include evenings and occasional weekends. None
Assist in installation, configuration, and support an organization's local area network (LAN), wide area network (WAN), and Internet system or a segment of a network system. Assists in maintaining network hardware and software. Monitors network to ensure network availability to all system users and performs necessary maintenance to support network availability. Participates in security, audit, and compliance activities.
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Essential Functions Statement(s)
Assist in maintaining and administering computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
Perform data backups and disaster recovery operations.
Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
Plan, coordinate, and implement network security measures to protect data, software, and hardware.
Configure, monitor, and maintain email applications or virus protection software.
Operate master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use.
Design, configure, and test computer hardware, networking software and operating system software.
Monitor network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.
Confer with network users about how to solve existing system problems.
Research new technologies by attending seminars, reading trade articles, or taking classes, and implement or recommend the implementation of new technologies.
Analyze equipment performance records to determine the need for repair or replacement.
Implement and provide technical support for voice services and equipment, such as private branch exchange, voice mail system, and telecom system.
Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes.
Train people in computer system use.
Perform routine network startup and shutdown procedures, and maintain control records.
Maintain logs related to network functions, as well as maintenance and repair records.
Assist with audit and compliance duties for government audits.
Communicate ideas in both technical and user-friendly language.
Work in a team-oriented, collaborative environment.
Routinely audit hardware and software to ensure compliance with established standards, policies, procedures, and configuration guidelines.
Understanding of change and problem management processes and tools and awareness of audit and complaince aspects of data processing.
Assist in building servers and new system implementations.
Provide back up support to help desk when needed.
Assist in establishing performance metrics and measurements and reporting of established metrics.
May be required to participate in HHS committees.
All Duties as assigned.
Accountability - Ability to accept responsibility and account for his/her actions.
Accuracy - Ability to perform work accurately and thoroughly.
Applied Learning - Ability to participate in needed learning activities in a way that makes the most of the learning experience.
Detail Oriented - Ability to pay attention to the minute details of a project or task.
Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
Organized - Possessing the trait of being organized or following a systematic method of performing a task.
Responsible - Ability to be held accountable or answerable for one’s conduct.
Technical Aptitude - Ability to comprehend complex technical topics and specialized information.
Analytical Skills - Ability to use thinking and reasoning to solve a problem.
Communication, Oral - Ability to communicate effectively with others using the spoken word.
Communication, Written - Ability to communicate in writing clearly and concisely.
Tolerance - Ability to work successfully with a variety of people without making judgments.
Interpersonal - Ability to get along well with a variety of personalities and individuals.
Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
Conceptual Thinking - Ability to think in terms of abstract ideas.
Adaptability - Ability to adapt to change in the workplace.
SKILLS & ABILITIES
Education : Bachelor's Degree preferred (four year college or university) or three to seven years’ experience required.
Experience : Three to seven years related experience required.
Computer Skills: Microsoft Office Suite, Server 2008/2012, SQL, Exchange 2010, Windows 10, Windows 7, SharePoint, Sonicwall firewalls, VMware Virtual environments
Certificates & Licenses: Valid State Issued Driver’s License
Additional skills preferred: Demonstrated ability to work with a team of colleagues who represent a diversity of work and conflict resolution styles.
Physical Demands Lift/Carry
Stand F (Frequently)
Walk F (Frequently)
Sit F (Frequently)
Handling / Fingering F (Frequently)
Reach Outward F (Frequently)
Reach Above Shoulder F (Frequently)
Climb O (Occasionally)
Crawl O (Occasionally)
Squat or Kneel O (Occasionally)
Bend F (Frequently)
10 lbs or less F (Frequently)
11-20 lbs F (Frequently)
21-50 lbs F (Frequently)
51-100 lbs O (Occasionally)
Over 100 lbs N (Not Applicable)
12 lbs or less F (Frequently)
13-25 lbs F (Frequently)
26-40 lbs O (Occasionally)
41-100 lbs O (Occasionally)
N (Not Applicable) Activity is not applicable to this occupation.
O (Occasionally) Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)
F (Frequently) Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)
C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day)
Other Physical Requirements
Vision (Near, Distance, Color, Depth Perception, Peripheral)
Sense of Touch
General office environment. Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.
Heritage Health Solutions, Inc. is an equal opportunity employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, disability or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development.