Area Service Manager

Ingersoll Rand - Austin, TX

At Ingersoll Rand we are passionate about inspiring progress around the world. We advance the quality of life by creating comfortable, sustainable and efficient environments. Our people and our family of brands-includingClub Car®, Ingersoll Rand®,Thermo King®, Trane®, American Standard® Heating & Air Conditioning and ARO® - work together to enhance the quality and comfort of air in homes and buildings; transport and protect food and perishables; and increase industrial productivity and efficiency. We are a global business committed to a world of sustainable progress and enduring results. For more information,

Ingersoll Rand is a diverse and inclusive environment. We are an equal opportunity employer, dedicated to hiring a diverse workforce; including individuals with disabilities and United States qualified protected veterans.

Job Summary:
As the Area Service Manager, you will responsible for leading a multi-million dollar service business directing commercial HVAC service projects for ongoing service agreements and emergency service work within the district. The Area Service Manager manages all aspects of the projects, from beginning to end, with direct responsibility for project execution while leading, motivating and developing team members. Trane always focuses on a total solution to provide our customers with the most energy efficient buildings!

Accountable for the strategy and performance achievement of operating plan.
Responsible for all aspects of project planning for ongoing service contracts and emergency service needs, including work orders, change requests, etc.
Responsible for customer satisfaction and budget for assigned projects.
Reviews and validates contracts and estimates by performing risk analysis and developing risk plans.
Creates and makes revisions to project schedules including assigning tasks.
Meets with contractors and owners to discuss scope of project; budgets; performance; and close-out.
Functions as the primary interface between the customer, vendors, sub-contractors, and internal expertise within the office and project administration.
Responsible for identifying possible cost saving opportunities and/or risk items that will occur on various projects.
Confirms Trane's ability to meet the project performance and financial requirements by obtaining and analyzing customer data, project data, and implementation issues prior to accepting the project.
Facilitates invoicing and payments by verifying and approving project-related materials.
Maintains quality standards by supervising project-assigned staff and inspecting job sites.
Maintains customer satisfaction by investigating concerns, implementing corrective action, and communicating with customers and assigned staff.
Manages the assigned project within the time and cost estimates.
Responsible for training and developing HVAC Field Technicians and Team Leads.
Ensures the quality of work by reviewing technicians work.

Associate's Degree or equivalent. Bachelor's Degree preferred
A minimum of 3 5 years' experience leading a large scale, high performing services business preferably in the commercial HVAC space.
Strong business acumen including a solid understanding of service contracts, an eye for detail and superior customer service skills
Must have a proven track record of leading, developing and coaching employees
Experience leading in a technical environment (HVAC) is strongly preferred

We are committed to helping you reach your professional, personal and financial goals. We offer competitive compensation that aligns with our business strategies and comprehensive benefits to help you live your healthiest. We are committed to building an inclusive and diverse culture that engages as well as values the different backgrounds and experiences of our employee, which, in turn, spurs innovation, generates creative solutions and enhances our customer relations.

If you share our passion for inspiring progress-for bringing about bold shifts in how people, economies and societies operate-then you belong with Ingersoll Rand. Progress begins with you.