Full Job Description
Performs quality repair and maintenance to on-line and off-line ticket issuing machines at sales agent locations, so as to minimize downtime and insure sales agent satisfaction with terminal operation.
Work under the direction of the Regional Field Service Manager and/or Field Service Supervisor(s) in the repair and maintenance of on-line and off-line ticket issuing machines.
Follow directions from Manager(s) or Supervisor(s) and perform record keeping and reporting necessary to document equipment performance.
Repair Lottery equipment thoroughly and in a timely manner. Conduct service in a courteous and professional manner.
Contact dispatcher promptly with completed service codes and times.
Test and install terminals and wireless communication equipment in agent locations.
Maintain good customer/vendor relationship with Sales Agent.
Perform preventative maintenance of terminals in the field.
Record daily repair activities on all service calls and ensure accurate records.
Repair and maintain Instant Ticket Vending Machines.
Maintain a valid Massachusetts drivers' license.
Responsible for changing ISYS terminal at agent locations
Maintain an accountable inventory of all state issued equipment.
Maintain spare parts and repair tools as assigned by providing the necessary care and safety. Avoid loss, neglect, damage and/or abuse of parts and tools.
Carry cellular telephone and respond to calls in a timely manner.
Diagnose, repair and install televisions, express points and video equipment.
Physical ability to lift and carry: 30 to 50 lbs.
Physical ability to stand for long periods; climb stairs, crawl, push and pull equipment weighing 10 to 50 lbs.
Performs related duties as assigned.
Ability to diagnose and repair problems to all on-line and off-line ticket issuing machines.
Ability to communicate in a professional, courteous manner coupled with the ability to establish and maintain a harmonious working relationship with the general public, sales agents, and fellow employees.
Knowledge of electronic, mechanical components, and repair procedures of terminals.
Knowledge of test and repair equipment associated with repairs such as meters, etc.
Ability to maintain accountable inventory records.
Must maintain a valid Drivers’ License.
Official Title: Field Technician MSLC
Primary Location: United States-Massachusetts-Woburn-11 Cummings Park
Agency: State Lottery Commission
Job Posting: Jan 26, 2021, 11:53:48 AM
Number of Openings: 1
Salary: 53,495.61 - 70,930.81 Yearly
If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Elizabeth LaForest - 7818495555