Customer Service Representative

Connexion Point - San Antonio, TX (30+ days ago)3.1


Connexion Point is an award-winning, tech-enabled healthcare services company specializing in customized contact center services. We’re one of the fastest growing companies in the U.S. - 5 years in a row - and have multiple offices in Florida, Texas, Tennessee, and Utah. We help consumers make informed healthcare choices. We connect the healthcare industry to their consumers, and consumers to their healthcare. Healthcare is complicated. We make it simpler.

$11/hr - $12/hr + Bonuses + Benefits (= $5/hr) – No Experience Required – Paid Training - Lots of Overtime available at Time and a Half!

  • Benefits = $5.00/hr: Telemedicine, Vision, Dental, Accident and Critical Illness
  • Unlimited $50 each Bring-a-Friend Referral Bonus & $300 each Bring-a-Friend Referral Bonus for Licensed Health Agents
  • Seasonal and year-round positions available
  • Lots of overtime at Time and a Half
  • $12/hr for bilingual English/Spanish speakers who qualify
  • Flexible schedule
  • Upward mobility in one of the nations fastest growing companies!
  • NO cold calling - inbound callers seeking your help and guidance!
  • Be a part of the fastest growing industry in one of the nation's fastest growing companies - start your future career path today!

Position Responsibilities:

  • Use active listening and provided tools to determine the best outcome for your caller
  • Utilize your customer service skills to guide your caller to their best outcome
  • No cold calling! Inbound callers seeking your help and guidance!
  • Use provided training to become an ‘expert’ in health care services
  • Turn every call into a positive outcome - for you and for your caller!
  • Follow Quality Assurance guidelines & complete required compliance trainings
  • Maintain punctual attendance
  • Be a positive part of the cXp Team!

Position Qualifications:

  • No experience necessary
  • Successful completion of paid training
  • Good/positive customer service practices
  • Ability to multitask through various computer systems (which you will be trained on)
  • Ability to type 25+ WPM
  • Good communication and active listening skills
  • No felony convictions or recent misdemeanors involving theft, fraud, or threats of violence

This Customer Service Representative position is seasonal until early December, when it can become year-round based upon performance metrics. For seasonal employees not retained after AEP, cXp’s Bridge Program assists them to secure comparable employment and compensation with an alliance employer.

Join the Connexion Point family!

At cXp, at all levels, and across all departments, our success is driven by the strength of our people. We invest in our team’s human capital potential with mastery learning-based curriculum and facilitation, professional leadership development programs, licensing education programs, individual and group engagement metrics, and promote from within policies.

At cXp, we are solution builders and problem solvers.

We foster a sense of belonging and a culture of accountability, teamwork, communication, excellence, and problem solving. We believe that when our team is strong, we can do incredible things!

Job Type: Temporary

Salary: $11.00 to $12.00 /hour

Experience:

  • Customer Service: 1 year (Preferred)