MRP, the only enterprise class predictive ABM platform, is looking for a Data & Reporting Analyst/ IT Helpdesk Intern to join our team.
Our organization is looking for an intern that in interested in gaining experience in 2 broad areas:
The role will enable the successful candidate to work in both areas, starting initially on the SQL reporting and Data Analytics side, and then adding tasks in Helpdesk/Networking/Server during school holiday periods.
The Data and reporting analytics aspect of the role will encompass the candidate gaining an understanding of our CRM data and other datasets (HR & Finance data), execute and eventually build SQL queries to extract business data, and perform analysis on the output to provide insight to the business on areas for improvement, or reporting on trends in our data. The role focuses primarily on delivery of reporting to some of our key clients.
The IT Helpdesk Support Technician aspect of the role will be the first line of support for uses who are having system related issues or questions. The successful candidate will respond to CRM issues/questions, printer issues, computer hardware and software issues, login issues, wifi issues, and other level 1 support issues. Issus that cannot be resolved by the IT Helpdesk Support technician will be escalated to the Siebel Development team, or the Network Administration team for level 2 support. This aspect of the role is performed during school holiday periods, where the successful candidate will have more available time to assist the helpdesk team.
Desired Skills & Experience
Job Type: Internship