Data & Reporting Analyst/ IT Helpdesk Intern

Market Resource Partners (MRP) - Philadelphia, PA3.1

InternshipEstimated: $43,000 - $58,000 a year
SkillsBenefits

MRP, the only enterprise class predictive ABM platform, is looking for a Data & Reporting Analyst/ IT Helpdesk Intern to join our team.

Our organization is looking for an intern that in interested in gaining experience in 2 broad areas:

  • Data and Reporting Analytics
  • Helpdesk/Networking

The role will enable the successful candidate to work in both areas, starting initially on the SQL reporting and Data Analytics side, and then adding tasks in Helpdesk/Networking/Server during school holiday periods.

The Data and reporting analytics aspect of the role will encompass the candidate gaining an understanding of our CRM data and other datasets (HR & Finance data), execute and eventually build SQL queries to extract business data, and perform analysis on the output to provide insight to the business on areas for improvement, or reporting on trends in our data. The role focuses primarily on delivery of reporting to some of our key clients.

The IT Helpdesk Support Technician aspect of the role will be the first line of support for uses who are having system related issues or questions. The successful candidate will respond to CRM issues/questions, printer issues, computer hardware and software issues, login issues, wifi issues, and other level 1 support issues. Issus that cannot be resolved by the IT Helpdesk Support technician will be escalated to the Siebel Development team, or the Network Administration team for level 2 support. This aspect of the role is performed during school holiday periods, where the successful candidate will have more available time to assist the helpdesk team.

Responsibilities include:

Reporting

  • Building SQL reports for clients and internal stakeholders
  • Performing data analysis on datasets to improve business outcomes

Helpdesk

  • Provide first line support for users that have CRM questions
  • Reset user passwords for employees across all MRP locations
  • Set up new user network access, and remove access for employees that have left the organization
  • Set up computers/laptops for new users, WFH users, training sessions, etc
  • Troubleshoot basic user connectivity issues and hardware/software issues
  • Assist users during desk moves
  • Participate in CRM user testing before new functionality is released
  • Other IT Helpdesk tasks as required

Desired Skills & Experience

Qualifications

  • Experience in SQL basics a plus
  • Experience with Microsoft Excel required (specifically: vlookup, Pivot Tables, functions). You will be asked to demonstrate these skills in the interview process.
  • Specific interest, knowledge of and experience working in technology, preferably in a similar type of role
  • A strong customer service orientation and the ability to manage multiple tasks at once
  • Strong interpersonal skills and the ability to work independently as well as in a team environment
  • Experience with application testing a plus
  • Experience with building and fixing computers
  • Willingness to learn new skills (such as Active Directory user setup, phone system user setup, CRM user Setup, etc)

Job Type: Internship

Experience:

  • relevant: 1 year (Preferred)

Work authorization:

  • United States (Preferred)

Work Location:

  • One location

Benefits:

  • Retirement plan
  • Flexible schedule
  • Paid time off
  • Vision insurance
  • Dental insurance
  • Health insurance
  • Professional development assistance