This position reports to: Director of Education Services, Curriculum
ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.
We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.
What you get to do in this role:
Develop technical course content (across multiple products) at a variety of levels and roles in instructor-led, virtual, and recorded formats.
Manage pre-release documentation and course content around highly technical products including software and hardware and ensure up to date knowledge through out each release phase.
Mentor department peers, develop department standards, and share knowledge to internal resources.
Provide leadership, technical project coordination, consultative services, and liaison with cross-functional work teams, key stakeholders and subject matter experts to develop course specifications and gather course content.
Contribute and assist in delivery of effective and sustainable training courseware and curriculum.
Contribute exam materials, including scenarios, multiple-choice, and other item formats for use in testing knowledge.
Travel up to 20% (worldwide) per year.
In order to be successful in this role, we need someone who has:
Knowledge and hands on experience implementing ITSM solutions or similar preferred.
Background in ITIL, Service Management, Asset Management, IT Management preferred.
High level of flexibility, creativity and dependability.
Incorporate measurement and assessments into all learning programs.
Utilize effective project management techniques to organize training projects and to ensure quality.
Proven experience in a technical training/instructional design environment required.
Previous instructional design experience preferred.
Good working knowledge of MS Office applications including: Word, Excel, and PowerPoint as well as learning technologies such as Captivate, Articulate, design tools, LMS and web conferencing applications
We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.