FIG & OLIVE - Chicago - Chicago, IL (30+ days ago)

FIG & OLIVE is about passion for the best olive oils, flavors and cuisine from the Riviera & Coastal regions of the South of France, Italy and Spain. Our large variety of extra virgin olive oils was selected to be paired with each dish and to be offered for tasting at the beginning of each meal. With fresh, seasonal ingredients and simple preparation, our cuisine exudes the genuine taste of food, from a ripe heirloom tomato, a leaf of aromatic basil, to a fresh grilled fish finished with lemon, rosemary, thyme and olive oil-simplicity, healthiness and refined flavors at their best.
PURPOSE The purpose of a Host/Hostess is to welcome and warmly greet guests on arrival, answer telephone, take reservations and manage the efficient and timely seating of our guests to a table that best serves their wishes. This position is to perform the above duties in a friendly & courteous manner while maintaining a smooth flow throughout the restaurant.
Embody and understand FIG & OLIVE's concept and be able to share knowledge with guests
Greet all guests promptly and graciously upon arrival
Answer telephone and respond to guests' inquiries in a professional manner
Direct any calls to the appropriate extension (Ex: reroute to Reservations in the Support Center etc.)
Assist servers, food-runners or bartenders as necessary
Communicate special requests and needs of guests with staff and managers
Complete additional tasks at the request of a manager along with End of Shift Responsibilities
Maintain and clean front desk area at all times
Open front door for guests entering or leaving the restaurant when possible
Record guest name and number of people in party when immediate seating is limited
Attend to guest and party when tables become available
Provide guests with estimated wait time, while always maintaining a professional, courteous attitude when confronted with hostile, impatient or irate guests
Accommodate special seating requests for guests whenever possible
Seat guests based on guest preferences and balancing of customer flow in service stations
Offer guests a menu and inspect table for proper presentation and completeness
Relay messages to servers and bussers as needed
Maintain necessary supplies at the host stand (menus, notepads, etc.)
Relay guest comments to and perform other duties as assigned by the manager on duty
Thank guests as they leave and invite them to return
A minimum of 2-3 years of experience in high-volume fine dining restaurant
Excellent verbal & telephone skills to be able to communicate clearly & effectively with guests
Excellent oral communication & interpersonal skills required
Must be a team player & demonstrate organizational skills
Ability to stand for long periods of time•Knowledge of OpenTable & Micros preferred
Must have Open Availability (AM & PM) & be able to work on weekdays, weekends, & holidays
Food Handlers Card / ServSafe Certification
The statements in this job description are intended to describe the essential job functions being performed. They are not intended to be ALL responsibilities or qualifications.