Dental Patient Coordinator/Dental Front Desk

Hudec Dental - Bedford, OH (30+ days ago)2.9


Hudec Dental began in 1977 as a single office, with a single dentist and a single patient. Since then, Dr. John Hudec has grown the practice to 20 dental offices, specialty services, a patient support center and an in house lab. In the past year, Hudec Dental accommodated more than 130,000 patient visits and more than 20,000 new patients. Our business is focused on bringing the most modern dental care into established neighborhoods without losing the personal touch. We have a large, diverse team of dental professionals to help all patients feel at ease and build relationships with them directly. We believe in creating an atmosphere in which our employees can grow and create a rewarding career within the field of dentistry. Hudec Dental offers a competitive salary, PTO, 401k, medical and vision benefits, free dental, tuition reimbursement, provided scrub tops, flexible schedules, internal advancement opportunities, and a dedicated support staff to make day to day operations as seamless as possible. We truly believe that happy employees give the best level of service to our patients and strive for a work life balance for our employees. Hudec Dental started as a family business and remains a family business. As one of the largest privately held practices in the state, we pride ourselves on being big enough to serve and small enough to care. Dr. Hudec is very proud of what he has built and very grateful to the many employees over the years that have helped make this possible.

Basic Function: The primary function of the Patient Coordinator is to assure the smooth transition for the patient as they enter and exit the office through duties that include phone reception, scheduling/confirming appointments, verifying insurance, patient and insurance billing, direct communication with patients, and other various administrative projects as may be assigned.

Essential Duties and Responsibilities:

  • Assure a smooth transition for the patient as they enter and exit the office
  • Check patients in upon arrival per Hudec Dental Associates’ policies and protocols
  • Answer telephone calls and retrieves voicemail messages periodically throughout the day
  • Complete pre-authorizations and referrals as appropriate for patients.
  • Scan all information needed to process insurance claims for patients
  • Follow up on insurance problems from mail/phone calls
  • Initiate delinquent account processing 30-60 days
  • Schedule appointments for new and existing patients during check out
  • Maintain patient accounts by obtaining, recording, and updating personal and financial/insurance information
  • Inform and educate patients on current promotions and programs (Share a Smile, Vivid, CareCredit)
  • Resolve problems in a timely manner by clarifying issues; research and explore answers and alternative solutions; implement solutions; escalate unresolved problems to Office Manager
  • Communicate with office team concerning schedule changes
  • Complete patient correspondence as required/needed
  • Document all necessary call information
  • Maintain and file charts for patients
  • Inform corresponding staff apprised of booking changes
  • Generate reports daily
  • Maintain logs to show daily bookings
  • Answer patient questions regarding patient visits
  • Inform patients of expectations regarding future visits
  • Verify insurance for same day scheduled appointments
  • Open and distribute mail to correct individuals
  • Collect and post patient co-pays as due
  • Send insurance claims daily (with attachments if necessary-x-rays, charting, etc.)
  • Attend office morning huddle-update staff regarding upcoming appointments/booking changes if applicable
  • Other duties as assigned

Priority

Job Type: Full-time

Experience:

  • assistant manager: 1 year
  • high volume phone: 1 year
  • dental office: 1 year
  • insurance verification: 1 year

Education:

  • Associate