Coordinator, Patient Care-Ment

Giant Eagle - Freedom, PA3.5

Full-timeEstimated: $25,000 - $36,000 a year
Position Summary :
The Mental Health Patient Care Coordinator is responsible for accurate and responsive intake and scheduling of mental health and addiction recovery patient referrals and medications. The PCC provides customer service to patients and physician offices and coordinates the delivery of medications for patients.

About Us :
Giant Eagle Pharmacy - A Quarter Century Filling Real Needs. Giant Eagle's first pharmacy opened March 17, 1980 in Penn Hills, PA. Throughout the 1980's, our pharmacy growth was fueled by extending the marketing philosophy of absolute minimum pricing to prescriptions. Today, Giant Eagle serves thousands of customers every day with over 200 pharmacies. Giant Eagle pharmacy meets a variety of customer needs, from filling prescriptions and administering flu shots to conducting free health screenings and providing patient education.

Job Responsibilities :
Under the direct supervision of the Mental Health Pharmacist, the PCC is responsible for the processing, preparation, and filling of mental health and addiction recovery prescriptions.
Model excellent patient care by respecting, engaging and enthusiastically meeting or exceeding all patient and physician needs.
Document all patient/client/provider contact in appropriate computer system.
Utilize all pharmacy systems to review patient profile, set up delivery, and enter changes. Coordinate the delivery of mental health and addiction recovery medications with the contracted delivery source.
Report errors, omissions, incidents to pharmacist.
Participate in sales calls with the goal of growing mental health and addiction recovery prescription accounts. Continuously build professional rapport with outside partners including physicians, nurses, medical assistants, drug reps and vendors.
Assist and direct sales teams on the acquisition of potential business/leads/sales opportunities.
Adhere to all company, state and federal policies, laws and regulations including HIPAA
Assist in the execution of all company initiatives/programs and participate in staff meeting.

Reports To :
Specialist, Disease State

Education and Training Required :
High school diploma or equivalent

Experience Required :
1 to 3 years
Background in a health related customer service environment with at least two years¿ experience

Experience Desired :
Mental Health experience
Insurance knowledge preferred
Computer knowledge ability to navigate in MS Word, Outlook.
Typing skills and data entry

Work Environment :
Normal office environment

Physical requirements :
Carrying Up to 25 pounds
Lifting Up to 25 pounds

Competencies Required :
Customer Focused
Gets Things Done
Interpersonal Skills
Problem Solving
Respect for Self and Others
Computer Skills
Conflict Resolution
Continuous Learner
Open to Feedback
Presentation & Verbal Communic

Equipment Used :
Fax Machine

Age Requirement :
At least 18 years of age