Oversight Officer

Commonwealth of Massachusetts - Braintree, MA3.9

30+ days agoFull-time
**THIS IS NOT AN INVESTIGATOR POSITION** The Disabled Persons Protection Commission (DPPC) is the independent agency of the Commonwealth which conducts investigations of abuse of adults with disabilities; oversees those investigations conducted by other agencies and oversees the remediation of cases of abuse.

The DPPC is looking for a Compliance Officer to answer the DPPC 24 hour abuse Hotline on assigned hours, receive allegations of abuse using published protocols, determine if the allegation falls within the M.G.L. Ch.19C guidelines, assess the risk to the client, the nature of abuse, and identify potential emergency situations. Refer callers to appropriate agencies if the situation is not appropriate for Intake.

Receive allegations of abuse via the Hotline during assigned hours
Gather, organize, and enter into the database all information received on the Hotline or in writing
Assess the level of risk to victims based on information obtained and provided by the reporter and/or investigator
Maintain an ongoing oversight caseload at or above an established minimum, consisting of cases awaiting reports and cases open for protective services. This may include more complicated cases that involve high risk, and require greater expertise
Review Ch. 19C investigation reports to assure compliance with statutory, regulatory, and procedural criteria
Review protective service plans to ensure that disabled persons are protected from further abuse
Conduct home visits/site visits to disabled persons, in conjunction with Ch. 19C investigations, as needed
Make referrals to DCF, EOEA, DPH and law enforcement when appropriate
Accurately, concisely, and completely document all case activity
Collect data and assist in the identification of trends, profiles, and programmatic/systemic issues as directed
Participate in/facilitate special projects as assigned
Maintain records and prepare correspondence in a manner consistent with all applicable laws, regulations, protocols, procedures, and policies
Perform other tasks, duties, and projects as needed and/or assigned

Preferred Qualifications:
Applicants must have at least three years of experience answering an abuse reporting or crisis hotline; or conducting protective service investigations; or three years of experience performing case management duties, preferably in a protective service environment; or three years of experience as a social worker, preferably in a protective service environment; or any combination of the above experience totaling three years
Ability to gather information through questioning or observing individuals, and to record such information accurately
Ability to deal tactfully with others
Ability to communicate effectively orally and in writing
Ability to maintain a calm manner in stressful and emergency situations
Ability to prepare and present concise and accurate oral and written reports
Ability to gather information by examining records and documents.
Ability to maintain accurate records
Ability to analyze and determine the applicability of data, to draw conclusions, and make appropriate screening recommendations pursuant to all applicable protocols, policies, and procedures
Strong interpersonal skills and ability to work with, including but not limited to, DPPC staff, EOHHS agencies and employees, advocacy groups and law enforcement personnel
Ability to exercise discretion in handling confidential information
Ability to work independently
Ability to work within specified timeframes and meet deadlines
Data entry skills
Experience in case management
Experience in protective service planning and delivery
Knowledge of protective services and how they are distinguished from other types of services
Knowledge of accepted investigation practices and investigative report writing pursuant to all applicable protocols, policies, and procedures


First consideration will be given to those applicants that apply within the first 14 days.

Minimum Entrance Requirements: Applicants must have at least (A) three years of full-time, or equivalent part-time, experience in investigatory, law enforcement or regulatory administration work, or (B) and equivalent combination of the required experience and the substitutions below.

A Bachelor's or higher degree may be substituted for a maximum of two years of the required experience.*

  • Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.