Assistant Store Manager

CherryBerry Frozen Yogurt Bar - Plymouth, MN (30+ days ago)4.3


RESPONSIBILITIES

  • To provide guidance for all store associates by setting goals for the team, developing organizational capability, and modeling how the CherryBerry team works together.
  • To provide leadership for all store associates of a quality and nature that will encourage them to perform to the best of their professional abilities and to develop them to their fullest potential, both personally and professionally.
  • In an intellectual and diligent manner, manage the operations of CherryBerry Self-Serve Yogurt Bar as to promote the attainment of maximum sales and profitability, now and in the future.
  • To assume the role as an agent of change for the continual maintenance and operation of their store while following all standards set forth by CherryBerry Enterprises
  • To represent the store in a professional and respectable manner in the community as well as with all guests, vendors, and public appearances, as to enhance the reputation and well-being of the store and CherryBerry Enterprises.

Summary of Key Responsibilities: Responsibilities and essential job functions include but are not limited to the following:

  • To demonstrated a calm demeanor during periods of high volume or unusual events and manage smooth transitions thereafter to keep store operating to standards and to set a positive example for the store's team.
  • To display a 'customer comes first' attitude by training and holding staff members accountable for delivering legendary customer service.
  • To drive the implementation of CherryBerry company-wide programs by developing action plans and directly motivating and instructing the store team to implement them to meet operational and organizational objectives.
  • To manage with integrity, honesty, and knowledge that promotes the culture, values, and mission of CherryBerry Yogurt Bar.
  • To plan, identify, communication, and delegate appropriate responsibilities and practices to store staff members to ensure smooth flow of operations.
  • To provide coaching and direction to the store team to take action and to achieve operational goals.
  • To constantly review store environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the store team to achieve operational goals.
  • To develop and execute strategic and operational plans for the store staff, managing execution and measuring results.
  • To monitor and manage store staffing levels to ensure store staff development and talent acquisition to achieve and maintain store operations requirements.
  • To utilize existing tools to identify and prioritize communications and to regularly use discretion to filter communications to the store team
  • To communicate clearly, concisely and accurately in order to ensure effective store operations.
  • To ensure adherence to applicable wage and hour laws for nonexempt staff members and minors.
  • To solicit customer feedback to understand customer needs and the needs of the local community.
  • To use all operational tools to plan for and achieve operational excellence in the store.
  • To utilize management information tools and to analyze financial reports to identify and address trends and issues in store performance.
  • To provide staff members with coaching, feedback, and developmental opportunities to build effective teams.
  • To actively manage store staff members by regularly conducting performance assessments, providing feedback, and setting challenging goals to improve store staff performance.
  • To manage ongoing store staff performance using performance management.

Job Requirements: Summary of Experience

  • Progressively responsible retail experience
  • Supervision
  • Experience analyzing financial reports

Required Knowledge, Skills, and Abilities

  • Ability to manage store operations independently
  • Ability to manage effectively in a fast-paced environment, and to manage multiple situations simultaneously
  • Ability to manage resources ensuring established service levels are achieved at all times
  • Interpersonal skills
  • Knowledge of customer service techniques, and supervisory practices and procedures
  • Organization and planning skills
  • Strong operational skills in a customer-service environment
  • Strong problem-solving skills and team-building skills
  • Ability to communicate clearly and concisely, both orally and in writing
  • Strong leadership skills, with the ability to coach and mentor others
  • Ability to plan and prioritize workload
  • Ability to handle confidential and sensitive information

Job Type: Full-time

Education:

  • High school or equivalent

Location:

  • Plymouth, MN