Location: Chicago, Atlanta, Boston, Dallas, Denver
ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.
We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.
Based out of the Chicago, Dallas or Boston, MA office, the Americas Sales Enablement Program Manager will be instrumental in understanding our existing solutions (both current and upcoming) and helping identify and prioritize enablement and training gaps within our Americas Commercial sales organization. Reporting to the Geo Lead, Sales Enablement Americas based in Lexington KY with a direct report to the Director Sales Enablement in San Diego, the Sales Enablement Program Manager will be responsible for giving our Americas Commercial sales teams the tools, resources, skills, and knowledge necessary to accelerate ramp times, as well as improve overall effectiveness and efficiency to better sell and demonstrate differentiated value to our customers. They will also be on point to drive, support, and execute numerous global enablement efforts based out of corporate.
The ideal candidate will have a strong sales background, ideally of our product/solution set, with experience in high-level curriculum development. This role requires a well-rounded individual who has excellent organizational and interpersonal skills as well as a proven track record in enablement and training programs. Excellent project management, solid facilitation skills and broad execution capabilities will be required. This creative, self-starting candidate should have top-notch customer-facing skills and the ability to work well with and gain the respect of other sales personnel.
A strong ability to drive, collaborate, and manage a wide range of education and enablement initiatives is a must. This person will be capable of working in a fast-paced environment and will be passionate about enabling others. He or she will have excellent verbal and written communication skills and be able to work independently.
What you get to do in this role:
Proactively engage with Americas Commercial sales management team to identify, prioritize, develop, and execute a quarterly sales enablement plan; create and maintain a local training calendar
When developing plans, always think about the Partner and how we can enable them to be an extension of our sales team
Identify gaps in knowledge and processes and work with necessary Managers and Directors to ensure rapid deployment of training and tools needed to address.
Drive community and collaboration through the Enablement Council
Prioritize needs around 3rd party training and events, work to secure budget, plan and deliver events
Participate in the creation and delivery of all enablement activities including Global Sales & Services Kickoff and other enablement events like whiteboard accreditation, experiences & training.
Coach Commercial Sales Managers and Directors to be the Agents of Enablement
Leverage assets from and partner with other ServiceNow learning organizations to drive knowledge acquisition and skills development
Be maniacal about metrics and impact
Build content and facilitate deliveries as appropriate
In order to be successful in this role, we need someone who has:
Highly responsive (e.g. 24-hour SLA) to internal customer requests
High energy level and a “can do” attitude
Effective time manager, capable of developing the strategy and delivering/executing on the tactics on multiple projects, on time and on budget
Ability to maintain a high level of productivity in a fast-paced, team environment while managing multiple competing priorities
Diplomacy, integrity, and presence that enables you to work effectively at all levels within large organization; experience with interfacing with engineering and business management teams a plus.
Positive demeanor, with a sense of purpose and the ability to have fun
Hands on experience and in depth understanding of virtualization, storage and data protection, security and/or cloud computing products will be a significant plus
Understanding of what motivates your internal customer
Bachelors / Masters Degree or equivalent
Strong experience in training and enablement organizations with a demonstrated track record of successfully executing advanced sales training and enablement programs
Excellent track record of experience working in a sales role
Ability to travel 50-70% of the time
We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.