Call Center Agent

Tailored Brands Corporate Office - Houston, TX

Full-time

Tailored Brands, Inc.’s purpose is to help our customers love how they look. We accomplish this by providing a personal, convenient, one-of-a-kind shopping experience with compelling products and world-class service. We help fulfill this mission by providing our employees with an engaging and inclusive workplace focused on teamwork, growth and respect.

A day in the life:

Making the customer experience an easy one: You are responsible for assisting customers with placing new rental reservations and custom suit orders- this includes updating existing orders, driving rental and retail sales to new and existing customers, reviewing and troubleshooting customer and store concerns.

Communicating with internal and external customers: Keeping our stores and customers updated with order and reservation information in a timely manner- all while following guidelines and procedures. Not to mention, building relationships with stores and providing them with a product knowledge and an extensive understanding of measuring fitting, tuxedo pricing, POS Systems and production – don’t worry we will teach you all of this!

Bring your winning personality: Be an active listener who can show empathy while exemplifying professionalism and a positive attitude, listening attentively and demonstrating empathy to all customers and stores, using analytical skills to evaluate conversations and ask questions to clarify needs.

A few Qualifications:

High school diploma or equivalent required
Bilingual (English/Spanish, English/French) a plus

Punctual, dependable and reliable

Strong organizational and time management skills

Ability to adapt to a fast pace work environment

Ability to find solutions and prioritize work

Effective communication skills, both written and verbal

Work Environment, Physical & Mental Demands

  • Ability to sit and work at a computer keyboard for extended periods of time
  • Ability to stoop, kneel, bend at the waist, and reach on a daily basis
  • Able to lift and move up to 25 pounds occasionally
  • Must utilize visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment

Job Type: Full-time

Salary: $13.00 to $16.00 /hour

Experience:

  • Call Center: 1 year (Preferred)
  • Customer Service: 1 year (Preferred)
  • Customer Relations: 1 year (Preferred)

Additional Compensation:

  • Store Discounts

Work Location:

  • One location

Benefits:

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Retirement plan
  • Paid time off
  • Professional development assistance
  • Tuition reimbursement

Schedule:

  • Weekends required
  • Overtime
  • 8 hour shift
  • Monday to Friday