Tailored Brands, Inc.’s purpose is to help our customers love how they look. We accomplish this by providing a personal, convenient, one-of-a-kind shopping experience with compelling products and world-class service. We help fulfill this mission by providing our employees with an engaging and inclusive workplace focused on teamwork, growth and respect.
A day in the life:
Making the customer experience an easy one: You are responsible for assisting customers with placing new rental reservations and custom suit orders- this includes updating existing orders, driving rental and retail sales to new and existing customers, reviewing and troubleshooting customer and store concerns.
Communicating with internal and external customers: Keeping our stores and customers updated with order and reservation information in a timely manner- all while following guidelines and procedures. Not to mention, building relationships with stores and providing them with a product knowledge and an extensive understanding of measuring fitting, tuxedo pricing, POS Systems and production – don’t worry we will teach you all of this!
Bring your winning personality: Be an active listener who can show empathy while exemplifying professionalism and a positive attitude, listening attentively and demonstrating empathy to all customers and stores, using analytical skills to evaluate conversations and ask questions to clarify needs.
A few Qualifications:
High school diploma or equivalent required
Bilingual (English/Spanish, English/French) a plus
Punctual, dependable and reliable
Strong organizational and time management skills
Ability to adapt to a fast pace work environment
Ability to find solutions and prioritize work
Effective communication skills, both written and verbal
Work Environment, Physical & Mental Demands
Job Type: Full-time
Salary: $13.00 to $16.00 /hour