Responsible for providing integrated support under the supervision of a pharmacist to HealthCare Partners clinicians and patients by managing refill requests and prior authorizations, conducting therapeutic drug conversions and supporting pharmacy wellness programs.
Consistently exhibits behavior and communication skills that demonstrate HealthCare Partners’ (HCP) commitment to superior customer service, including quality, care and concern with each and every internal and external customer.
Works as a member of the Pharmacy Support Center by processing medication refill requests per protocol, facilitating non-protocol refill requests, obtaining prior authorizations and resolving other medication refill related issues or problems.
Documents pertinent patient information in the electronic medical record.
Participates in therapeutic drug conversion programs by conducting therapeutic drug conversions per protocol, documenting drug conversions in the electronic medical record, notifying providers of drug conversions and providing patient education regarding these changes.
Assists with data management and recording results for month-end reports.
Assists in Pharmacy Services wellness programs (i.e. anticoagulation clinic and disease management clinics) by:
Scheduling patient initial and follow-up appointments
Retrieving pertinent patient information for new patient referrals or recent hospital/SNF discharge
Checking vital signs and performing basic lab test (i.e. PT/INR finger stick)
Contacting patients regarding lab results and instructions
Performing patient “Missed Appointment / No Show” procedures
Answering incoming phone calls and directing patient messages
Maintains, stocks and cleans exam rooms.
Updates job knowledge by participating in educational opportunities and reading professional publications.
Participates in process improvement initiatives, site staff meetings and departmental meetings.
Uses, protects, and discloses HCP patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.
Adheres to Universal Precautions and safety policies and procedures at all times
Performs additional duties as assigned.
1 or 2 years of post-high school education or a degree from a two-year college.
Current California State Board of Pharmacy Technician license.
Up to and including 1 year of experience.
1 year experience in hospital, ambulatory care or other healthcare setting.
Prior experience in managed care setting.
KNOWLEDGE, SKILLS, ABILITIES:
Ability to log on to computer and using keyboard, mouse and email applications.
Knowledge of Windows and MS applications (Word, Excel).
Ability to type 40 wpm.
Basic knowledge of medical and pharmacy terminology.
Ability to demonstrate basic knowledge in medication therapeutic categories.
Ability to identify generic name for brand name drugs and vice versa.
Ability to demonstrate basic knowledge in understanding indication for medication.
Excellent organizational, interpersonal and decision-making skills.
Excellent verbal and written communication skills
Ability to work in a relatively unsupervised environment with a high degree of accuracy.
What's the first thing that happens when one of the leading independent medical groups in the country comes together with a global leader in health care? Opportunity. With DaVita Medical Group, HealthCare Partners, The Everett Clinic, Northwest Physicians Network, MountainView Medical Group and Magan Medical Clinic joining OptumCare and the UnitedHealth Group family of companies, people like you will find increasing levels of challenge, impact and professional success. We're changing health care for the better by improving access to affordable, high quality care, and working together to improve the patient experience. That takes passion, commitment, intense focus and the ability to contribute effectively in a highly collaborative team environment. Are you with us? Learn more about this exciting opportunity to do your life's best work.(SM)
Careers with OptumCare. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. OptumCare, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Here you’ll find incredible ideas in one incredible company and a singular opportunity to do your life's best work.(SM)
Diversity creates a healthier atmosphere: OptumCare and its affiliated medical practices are Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. OptumCare and its affiliated medical practices is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.