Patient Access Specialist LPN

Gulfside Hospice and Pasco Palliative Care - Land O' Lakes, FL (24 days ago)3.0


JOB TITLE: Patient Access Specialist- LPN

DEPARTMENT: Patient Access Center

REPORTS TO: Patient Access Manager

There are 2 positions available. Please indicate which schedule you would prefer in the pre-screening questions.

Saturday, Sunday, and Monday - 8:00 AM to 8:00 PM OR Monday thru Friday, 8:00 AM to 5:00 PM.

  • Saturday and Sunday the Patient Access Specialist will work remotely, and on Monday in the office.
POSITION SUMMARY:
Reporting to the Patient Access Manager, the Patient Access Specialist – LPN is committed to providing the highest quality of care as identified in the GHPPC Mission. Responsibilities of this position are to ensure a seamless coordination of patient care from initial referral contact through the admission process. Acts as the primary in-office customer service contact in the Patient Access Center via telephone with referrals for patient care from physicians, hospitals, the community, and all other referral sources.

EDUCATION AND QUALIFICATIONS:
Currently licensed in the State of Florida as a Licensed Practical Nurse
Minimum of one (1) year of nursing experience.
Clinical sales experience a plus
Bilingual a plus

ESSENTIAL JOB RESPONSIBILITIES:
Acts in a professional and responsible manner within and outside the company; contributes a positive image.
Adjusts to shifting priorities, ambiguity and rapid change; demonstrates flexibility
Receives all incoming referrals and requests supporting documentation to facilitate the referral-to -admission process.
Is responsible to initiate, update, and complete assigned patient referrals by documenting patient information in Netsmart.
Is responsible for ensuring consents are accurate and completed according to GHPPC standards, Florida State and Federal Regulations.
Contacts physicians to request certification for Hospice Care.
Maintains close contact with Admission Nurses and Hospital Liaisons, informing of all new referrals and follows the progress of existing referrals.
Arranges for DME deliveries as necessary.
Keeps record of Admission and Referral Logs and update them on a daily basis.
Develops Monthly Reports derived from data collected throughout the month in relation to the Patient Access Department.
Accurately documents referrals not accepted for admission, the reason, and plan for follow up.
Maintains a professional relationship and serves as a liaison with other disciplines.
Attends to patient and family complaints/concerns and works diligently to address these issues in an effective, timely fashion.
Creates and promotes initiatives which will develop and strengthen working relationships with care facility partners. Maintains a pro-active approach to managing potential issues. Works to enhance communication and takes initiative to ensure problem resolution is performed in a timely and effective manner. Uses persuasiveness and good judgment to formulate win-win outcomes when possible.
Educates the community regarding Hospice care, philosophy and concept through a case by case consultation with individuals in the community, educational in-services or seminars when requested.
Possesses the ability to multi-task and exhibits adaptability and flexibility in maintaining compliance in correlation with GHPPC standards.
Ensures all documentation is accurate and is compliant with GHPPC standards, Florida State and Federal Regulations.
Ensures professional standards of Hospice nursing practice are maintained.
Serves as a professional resource with assisting in the mentoring of new staff when requested.
Responsible to ensure all Florida State CE requirements are maintained for valid licensure.

COMPANY STANDARDS:
Demonstrates courtesy, respect, sound judgment, and professionalism.
Listens with patience and respect for the other person.
Takes responsibility for own actions and decisions.
Demonstrates honesty and integrity in all dealings.
Maintains a positive attitude and caring spirit.
Makes effective use of work time to accomplish tasks, keeping personal business, breaks and socializing to a minimum.
Dependable, trustworthy, and demonstrates appropriate attendance pattern.
Demonstrates concern for the rights, opinions, privacy and confidentiality of others.
Willingly seeks new assignments, assumes additional duties when necessary, and takes independent action to identify problems.
Seeks management involvement when necessary.
Demonstrates prudent use of company resources.
Practices GHPPC’s Mission Statement, Vision Statement, and Core Philosophy in both words and actions.

PHYSICAL DEMAND:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee may be required to stand, walk, sit, use hands to finger, handle or feel objects/tools/controls, reach with hands/arms, climb stairs, balance, stoop, kneel, crouch or crawl, talk, hear, taste, or smell. This employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required for this position include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.