City of Houston, TX - Houston, TX (30+ days ago)3.8

POSITION OVERVIEW Applications Accepted from: All Persons Interested

PN 19449
Department: Housing and Community Development
Division: Single Family Home Repair
Section: Intake
Reporting Location: 601 Sawyer, Houston, TX 77007
Workdays & Hours: Days, Up to 30 hours per week*
* Subject to change

The City of Houston's Department of Housing and Community Development (HCDD) works to create safe, stable, and complete communities by funding projects related to affordable homes, public facilities, economic development, public services and infrastructure. Partnering with non-profit, governmental, and local entities, HCDD seeks to strengthen Houston's neighborhoods, provide true housing choice and execute the Mayor's vision for One Houston with complete communities throughout.

To achieve this vision, HCDD is seeking multiple part-time Administrative Specialists (Eligibility) to join its team. In this position, you will perform various administrative functions in the income and program eligibility, case management, research, interpretation and implementation of department's operational policies and procedures.

Key Responsibilities
  • Determines and computes the household's projected annual Income in accordance with HUD rules using Part 5 Income eligibility.
  • Determines Program eligibility of applicants per department, city, and state policy, procedures and guidelines for the Home Repair Program.
  • Facilitate and mediate communications with homeowners either in person, by telephone, electronically or written correspondence.
  • Conducts interviews with applicants by phone, in office, on location, and in their homes as applicable.
  • Identify, investigate, to resolve Real Estate title and tax issues by interacting with legal and other county agencies.
  • Serves as assigned case manager for a high volume of applicants while maintaining paper and electronic files.
Essential Attributes
  • Passionate: Serving citizens classified as low to moderate income.
  • Detail Oriented: Bring the highest level of attentiveness to all work
  • Motivated: Taking ownership of cases to complete them effectively and efficiently
  • Articulate: Display excellent written and oral communication skills, including excellent customer service
  • Analytical: Ability comprehend guidelines, policies, and procedures and apply logical reasoning

This is a part-time grant funded position subject to cancellation when funds are depleted and/or contract period ends. No more than 30 hours may be worked during a week.

Primarily normal office hours and environment, with acceptable lighting and temperature. Occasional evening and weekend events. Some outdoor events in less than ideal temperatures. Occasional lifting and carrying of moderately heavy items (up to 20 pounds)

Requires a Bachelor's degree in Business Administration, Liberal Arts, Social Work, or closely related field.

Three years of administrative experience is required.

Professional administrative experience may be substituted for the above education requirement on a year-for-year basis.

Valid driver's license in compliance with the City of Houston's Administrative Policy on driving (A.P. 2-2).

  • Intermediate proficiency in Microsoft Word, Excel, and Outlook
  • Experience determining income eligibility using HUD Part 5 Income for housing programs
  • Experience maintaining high volume case loads
  • Excellent communication skills
**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**.

Department may administer skills assessment relevant to job description.

If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

Pay Grade 20

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during posting opening and closing dates shown. Applications must be submitted online at:

To view your detailed application status, please log-in to your online profile by visiting:

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

Equal Employment Opportunity:
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

If you need special services or accommodations, please call 832.393.6090; TTY 7-1-1.