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The Manager of the MultiCare Access Center is responsible for overall operations of the centralized primary care and select specialty scheduling functions for the clinics we serve. The Manager acts as a backup for the Director of the Access Center and works in collaboration with key stakeholders to ensure key performance targets are achieved. The manager leads a team of exempt supervisors responsible for front-line staff of full-time, part time and on-call employees. Work situations require leadership, organization, prioritization, good judgment, independent decision-making and discretion to sensitive situations. Major decisions are subject to the review and approval of the MHS Call Center Director. External contacts include patients, physician offices, insurance companies, DSHS, Medicare, and Medicaid. Internal contacts consist of all staff and management throughout MultiCare.
Three (3) years of experience in a leadership or a supervisory role is required
Five (5) years of experience working in a high volume call center environment, using advanced technology and call center systems is required.
Three (3) years of experience in scheduling operations/functions is preferred.
Knowledge of medical terminology and Electronic Medical Record systems (Epic) is preferred.
Computer systems experience preferred
Bachelor of Arts degree in business, accounting, administration, or related field; additional experience in lieu of degree will be considered.