Customer Service Team Lead

John Nugent & Sons - Sterling, VA

Full-timeEstimated: $26,000 - $37,000 a year
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SkillsBenefits
John Nugent & Sons, a family owned and operated HVAC, plumbing, and electric company is looking for an outgoing individual to join our team as a Lead Customer Service Representative. Candidate must be reliable, self-motivated, professional and a team player.

The ideal candidates will have 5 years of Dispatch/Customer Service experience in similar service industry.

You will be responsible for or assist with the following: Call Intake/AR/Scheduling/Dispatch/ Wage will be aggressive and commensurate with experience.

DUTIES:
Professionally answering incoming service calls
Resolving customer issues in a prompt and courteous manner.
Maintain customer satisfaction
Adjust Technicians schedules as needed
Dispatch service technicians according to the schedule

EXPERIENCE:
Mandatory 5 years customer service phone experience
Geographical knowledge of service area or map reading skills
Knowledge of industry, 2 years experience
Great Phone Etiquette
Proficiency in Microsoft Word, Excel, PowerPoint & Outlook
Excellent interpersonal skills with the ability to interact with all types of customers
Outstanding communication and customer satisfaction skills
Good Computer/Typing/Data Entry Skills

SCHEDULE REQUIREMENTS:
This position is full-time, approximately 40 hrs/week that may include some evenings and Saturdays.
Periodic overtime may be required.
Regular, timely, and predictable adherence to assigned work schedule is an essential function of the job.
BENEFITS:Great pay, Paid Holidays, Vacation & Health and Dental Insurance, 401K with Profit sharing