High School or equivalent
1 to 2 years of experience. Combined education/experience as substitute for minimum experience. Research and resolution of credit balances and/or professional fee collections.
Knowledge of computerized billing systems such as IDX.
Working knowledge of laws governing refunds of credit balances, collection efforts, insurance and medical terminology, and reimbursement procedures.
The Professional Billing Refund Representative is responsible for accurately reviewing credit balances and processing adjustments, transfers and refunds as needed. Provides assistance in billing operations by providing support and research of misapplied payments. Works as a member of the billing team to provide smooth operational flow resulting in optimum customer (internal/external) satisfaction and effective/efficient processes.