WHAT YOU'LL DO (INCLUDING BUT NOT LIMITED TO):
Assists the resolution of customer and field service issues:
obtains input from other departments where appropriate
may communicate directly with field on problem jobs
informs management of significant issues involving customers and reps
Provides site information and basic work directions to Field Service Technicians.
Occasionally assigns tasks to Field Service Assistants.
Works with other departments to address and correct problem areas as patterns develop.
Occasional travel to solve complex field issues.
Provides basic technical direction to customers and sales reps.
Develops installation and maintenance knowledge for bearings and overall rotational equipment, educates customers as knowledge allows.
Assists with scheduling service work and initiating travel plans with approval from Technical Service Manager.
Enters service orders and initiates invoicing process.
Performs root cause analysis on Return Goods Authorization (RGA) and initiates credit memos when required.
Acts, lives, and behaves by TCF Core Values
Other duties as assigned.
Two year technical or business degree or equivalent.
Three to five years’ experience in Customer/Field Service, preferred within air movement industries.
Working mechanical knowledge, preferred with bearings or rotational equipment.
Demonstrated ability to process information, develop written procedures that are clear and accurate.
Able to interface with customers and employees at all levels within the organization and to communicate effectively with them.
Professional communication, verbal and written skills.
Possesses basic knowledge of Sales, Customer Service, and Engineering departmental functions and how they interface.
Able to travel to other facilities and customers sites as required.
Proficient in the use of standard office software programs and equipment.
PHYSICAL DEMANDS/WORKING CONDITIONS:
Standard office environment
Ability to occasionally lift up to 20 pounds
Ability to occasionally climb, balance, stoop, kneel, reach
Ability to work extended hours sitting at a computer
Act, live, and behave by TCF Core Values
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.