Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.
We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.
Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com .
Full Time Project Based Benefits Associate II
Do you enjoy helping others? We want to hear from you!
Currently, we are seeking excellent Benefits Associate II to join our team at 2900 S. Diablo Way, Building C, Suite 161, Tempe, AZ 85282. This position is a call center position assisting people with inquiries regarding their Health and Welfare benefits. Ideal candidate is someone who is dependable, analytical, adheres to company/call center policies, researches information before going to the Technical Analyst for assistance, ability to communicate professionally with each client interaction & diffuse irate callers, timely manage his/her workbox, and adheres to assigned schedule and established departmental metrics (ACW, Unscheduled Aux time, etc.); can sit for periods of time. If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.
Shifts will be scheduled during our normal business operating hours anytime between 5:00 AM – 9:00 PM Monday Friday & Saturday – Sunday 6:00am-4:00pm Applicants must have open availability to work any hours scheduled during operating hours!
As a Benefits Associate II working in a call center environment, you will be working to support customers with their medical benefits accounts.
Your responsibilities will include, but are not limited to the following:
Ability to navigate through multiple computer applications with speed and accuracy.
Ability to work with customers to resolve inquiries.
Provide troubleshooting assistance to customers.
Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals.
Maintain a high level of world class customer service/professionalism to a wide range of customers.
Recommend products that best suit the customer.
Ability to read and interpret documents.
Successful candidate for this position will have:
Must have at least 4 years of Call Center experience.
Maintain a positive environment, working with co-workers and customers within a diverse culture.
Ability to type 25 WPM
The ability to relate to customers in a professional and courteous manner.
The ability to work in a team environment.
Using a computerized system, responds to customer inquiries in a Service Center environment.
Gathers information, researches/resolves inquiries and logs customer calls.
Communicates appropriate options for resolution in a timely manner.
Prepares standard reports to track workload, response time and quality of input.
Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness.
Responds to telephone inquiries and complaints using standard scripts and procedures.
Informs customers about services available and assesses customer needs.
Provides functional guidance, training and assistance to lower level staff.
Provides assistance, training and troubleshooting support to lower level staff.
Schedules work to ensures accurate phone coverage monitors priority of calls and shifts escalated calls to assure resolution to problems.
Use “Click-to-Chat Writer” to communicate effectively and professionally to clients about their benefits.
Experience working with MS Excel, MS Word, Outlook, Citrix, Benefits Web for client and PASS.
Must have excellent computer and communication skills.
Must be comfortable being able to multitask and solve customer problems.
Must pass drug test and state, federal and criminal background check.
All other duties as assigned.
Preferred experience with Health & Welfare Benefits and 401K pensions.
Must have at least a High School Diploma or GED but PREFER Associates or BA/BS degree.
Previous experience with PeopleSoft preferred.
Payroll/HR experience is preferred. Workday Experience would be a plus as well.
Previous experience with Business writing is preferred.
Must be at least 18 years of age or older
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form .
Consumer and Industrials