At Genoa Telepsychiatry we increase access to behavioral healthcare in underserved communities across the U.S. by building telepsychiatry programs that connect patients with psychiatrists & APRNs remotely. Genoa Telepsychiatry is the largest outpatient telepsychiatry community with programs in over 35 states providing 215,000+ appointments annually. Our New York team offers ample career development opportunities in a mission-driven culture valuing empathy, collaboration, grit, and continuous learning.
We are growing our marketing team as we expand our footprint across the psychiatry and community health settings, and are looking for a creative and analytical Digital Marketing Manager who can help us grow in a smart, thoughtful way. The mission of the Digital Marketing Manager is to drive the growth of our psychiatrist & community mental health center communities, build analytical insights that inform our marketing strategy and execute & optimize campaigns that drive business growth and retention. Ultimately, the more people we reach, the more we can empower clinics and psychiatrists to deliver quality behavioral health care to patients who otherwise wouldn’t have care – rendering this role deeply essential for our mission.
If you are located in New York, NY, you will have the flexibility to telecommute* as you take on some tough challenges.
Maintaining all post-go-live client interaction with clinics and doctors
Ensure provider and client satisfaction through exceptional proactive account management
Troubleshoot all aspects of clients’ telepsychiatry program, including technical, administrative, and clinical issues
Understand, convey, and meet our clients’ needs to maintain customer satisfaction
Think iteratively on how to improve internal processes and the client experience
Drive value to our clients through regular communication and analysis of data
Listen for triggers from our clients and create solutions that can be shared throughout the team
Work collaboratively with internal teams including Sales, Implementation, Physician Partnerships, Product, and Engineering
Why this is a great opportunity for you:
You will be working at the heart of the business in a very high impact role; your impact will be realized on a daily basis in our startup-like culture
You will hone and build invaluable skills that prepare you for any action-oriented roles, while also gaining experience with business development and strategy
The telepsychiatry exposure provides a unique insight into a growing market; you will have the opportunity to shape the future of the industry through Genoa Healthcare Telepsychiatry large footprint and scale
We have a flat hierarchy in which you collaborate with company leadership and consistently have the opportunity to take on more responsibilities and have an active voice
Our team and our workspace in Manhattan allow you to meet thought leaders in the healthcare and startup space, internally and externally
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
1-3 years in a customer facing role; preferably within the healthcare field
A minimum of a Bachelor’s degree preferred; Associate’s degree will be considered
A strong sense of ownership in your work and the company’s health; high attention to detail and critically thought through solutions will yield the highest quality impact
A bias towards creating scalable solutions in the day to day account management efforts and the strategic initiatives to set the company up for successful growth
Experience with a CRM, ticketing tool, and task management software is a plus
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM
Diversity creates a healthier atmosphere:
- All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.