The Office of Refugee Resettlement (ORR) Case Manager requires expertise in providing quality social services, individually and in groups, to clients and their families to accomplish program objectives and Agency goals.
Maintain contact with sponsor and family in home country regarding UC’s progress and needs and complete weekly documentation on all cases
Review complete family reunification packets for accuracy
Assist with the safe and physical evacuation of UC during an emergency or natural disaster; e.g. hurricane
Follow up with sponsor to discuss any issues identified in review of family reunification packet
Complete Release Request Worksheet, Case History (if applicable) and Verification of Release Forms; submit to ORR along with copy of Family Reunification Packet
Ensure UC is provided with Change of Address, Change of Venue form and provide instructions on how to complete and submit forms to the appropriate entities; ensure UC is provided with appropriate phone numbers for follow-up
Complete and submit notice to the EOIR form when Office of Refugee Resettlement (ORR) issues approved release for UC
Collaboratively work with other stakeholders internal and external (e.g. Department of Homeland Security, Immigration and Customs Enforcement, Legal Service Providers, Consulates, Child Advocates)
Assist UC during departure, as needed.
Prepare, compile, submit, and maintain accurate records, UC case files, forms, statistics, and additional relevant information in accord with Agency policy, licensing and/or funding requirements
Input and maintain accurate case file information in the ORR Portal
Review and sign off on client records in accordance with licensing, Commission on Accreditation of Rehabilitation Facilities (CARF), and contract standards
Participate in planning, coordinating, implementing, and evaluating designated social service program(s)
Participate in workshops, seminars, education programs and other activities that promote professional growth and development
Comply with HIPPA at all times
Other duties and special projects as assigned
Work closely with case management staff, interdisciplinary teams, and other program service providers to ensure UC are receiving the full scope of available program services and resources to meet Individual Service Plans (ISP).
Work closely with Program Director and other service providers to ensure UC are receiving the quality of care and case management services needed and the program services are meeting its established goals and objectives.
Work closely with UC to build trust and a positive rapport, while maintaining ethical boundaries at all times.
Work as team player and exhibit professional behavior and a positive attitude with both internal and external clients that reflects positively on the Agency and is consistent with Agency policies and practices.
Bachelor’s degree in Social Work, Counseling, Psychology, Social Services, or closely related field
1-year previous case management experience OR if a current Upbring employee, 1-year previous child welfare experience
Must be at least 21 years if age
Strong working knowledge of motivational interviewing
Ability to establish rapport, trust, and boundaries with children, parents, and families
Strong interpersonal skills with the ability to work and interact with diverse groups of people
The ability to apply compassion and empathy, while dealing with stressful and difficult situations
The ability to work independently and collaboratively within a group
Excellent writing skills with the ability to write in a detailed and concise manner; writing free of grammatical errors
Strong and effective communication skills with the ability to clearly communicate thoughts and provide instruction both verbally and written
Strong organizational and time management skills with the ability to manage a heavy caseload and meet deadlines
Proficient in Microsoft Word, Excel, and Outlook
Bilingual (English and Spanish based on service area and service population)
Master’s degree in Social Work, Counseling, Psychology, Social Services, or closely related field
Experience working with child welfare or other disadvantaged populations
LMSW, LPC, LCSW, or LMFT
Physical Demands & Work Conditions
This position requires sitting and looking and using a computer for long periods of time
Position works in a child facility and has constant exposure to children
Lift, push, pull, move up to 50 lbs.
The physical requirements for this position with or without reasonable accommodation are representative of those that must be met by an employee to successfully perform the essential functions of this position. While performing this position the employee with or without reasonable accommodation should have the ability to walk, stand, sit, kneel, speak, and hear with aid, see, read, reach with arms and hands, lift and/or move up to specified weight, and use equipment that is essential to performing the job, such as a computer, copier, fax machine, telephone, and automobile, if applicable. Specific vision requirements of this position may include color vision, seeing things close up, and the ability to adjust focus.
The statements herein indicate the general nature and essential duties and responsibilities of work performed by an employee in this position. It is not intended to be an exhaustive list of all duties, responsibilities, knowledge, skills, and abilities required to perform the job. Management may assign or reassign duties and responsibilities of the job and may request the employee to perform other duties and responsibilities not listed at his/her discretion. This job description is not a contract between the employee occupying the position and the employer. Upbring is an at-will employer.
Equal Employment Opportunity/M/F/disability/protected veteran status