Full Job Description
Southwest Airlines Federal Credit Union has an immediate opening for a Branch Support Services Representative at our PHOENIX, Arizona branch. Southwest Airlines Federal Credit Union provides a complete array of financial services for all employees and families of Southwest Airlines and over 200 more companies across the United States. Since our inception we have continued to maintain a rapid pace of growth throughout our four branches in TX and AZ! We now serve over 50,000 members nationwide and we’re still growing! Our members enjoy the most elite financial services and the best member service around! Join SWACU now to begin your New Adventure!
Responsible for performing a broad variety of member services such as opening and closing accounts, renewing certificate accounts and assisting members with bookkeeping and checking account problems. Answers employee and member questions regarding Credit Union services provided and performs a variety of account maintenance. Performs a variety of loan services such as loan application entry, loan application funding, collateral insurance maintenance and loan maintenance duties. Performs as a member services representative in person as well as by phone. Performs as a teller as back up as needed.
Schedule: Normal business hours 8:15 am – 5:15 pm, Monday - Friday
Be enthusiastic about what you do and have a great attitude!
Excellent communication and public relations skills
Good understanding of member services and products offered by the Credit Union
Flexibility, efficiency, professionalism, and the ability to work well with others
Comprehensive knowledge of personal computer, Excel and Word
Ability to conduct clear communication while maintaining professional, courteous and friendly service to our members and co-workers
Ability to multi-task in a faced paced environment
Solid math and bookkeeping abilities
High School diploma or equivalent
One to twelve months of similar experience is preferred, minimum of six months customer service experience
All qualified candidates will need to pass a CREDIT and BACKGROUND CHECK
SWACU is proud to offer our people a professional environment that combines providing our members with first-in-class service ~ while having lots of fun at the same time! Our employees also enjoy awesome benefits that include Casual Friday Every Day, FREE Health, Dental, Life, Prescription, Vision, Short-Term Disability and Long-Term Disability Insurance - Plus Health and Dependent Flexible Spending Accounts, Matching 401(k), Pension Plan, Free Checking Accounts, Generous Personal Time Off (PTO), and Extra Paid Holidays!
What’s not to love, start your Adventure NOW!
SWACU does not tolerate discrimination in its employment practices. No question in this post is used for the purpose of limiting or excluding an applicant from consideration for employment on the basis of his or her sex, race, ethnicity, color, religion, national origin, citizenship, age, disability, sexual orientation, genetic information, veteran status, marital status, or any other protected status under the applicable federal, state and local laws.