The Academic Health Center is recruiting Temporary Contact Tracers to join their team of professionals. This position will be responsible for collecting basic standardized surveillance data per protocols in response to the COVID-19 pandemic. These individuals will call and communicate with individuals who have been diagnosed with COVID-19 and their contacts, including: collecting contact information in an organized and secure manner; educating the person diagnosed with COVID-19 on prevention of transmission and informing them about available resources; informing contacts about their potential exposure; directing contacts to community resources; directing contacts to appropriate procedures related to testing, isolation, and/or quarantine as necessary; providing support to the FIU call center related to inquiries regarding COVID-19; and supporting initiatives related to educational or informational campaigns related to COVID-19.
Call members of the FIU Community (Faculty, Staff, Students) who have recently tested positive for COVID-19 and their contacts in a professional and empathetic manner, following the FIU scripted protocol.
Collect and record information in an organized and secure manner.
Educate the person diagnosed with COVID-19 on prevention of transmission and informing them about available resources.
Direct contacts to appropriate procedures related to testing, isolation, and/or quarantine as necessary.
Provide support to the FIU Call Center related to inquiries regarding COVID-19 and supporting initiatives related to educational or informational campaigns related to COVID-19.
Maintain daily contact with supervisor to provide information on contact tracing reports, requirements any situations that may arise requiring escalation.
The Contact Tracers must successfully complete a mandatory training session.
Knowledge of PC operations and specialized software programs, such as Case Management Systems.
Fluency in Spanish and/or Haitian Creole.
Degree in Public Health, Nursing, Social Work, Health Services Administration, Psychology, or other related discipline.
Experience with case management, conducting informational interviews, and/or conducting health assessments.
Ability to exhibit a professional, positive attitude and work ethic.
Ability to maintain confidentiality when dealing with highly sensitive information.
Ability to communicate empathetically.
Excellent and tactful interpersonal skills, cultural sensitivity, and language and interviewing skills that allow them to build and maintain trust with patients and contacts.
Ability to accurately comply with all FIU-related scripts, documentation procedures, and policies.
Familiarity with Miami and the South Florida region.
Resourcefulness in locating and communicating with patients and contacts who may be difficult to reach or reluctant to engage in conversation.
Adheres to NCAA rules and regulations.
Monday through Friday, 8:30AM to 5:00PM
Some evening/weekend work will be required.
40 hours per week
This position will be working primarily remotely (off campus) after initial training period
Level II clearance for special trust:
Criminal Background Check
As a temporary employee, you will not be eligible to participate in all employee benefit programs (e.g., paid leave, retirement, or tuition reimbursement).
Under the Patient Protection and Affordable Care Act (PPACA), a temporary employee who works on average 30 hours or more per week may be eligible to enroll in health care benefits. As a temporary employee, you are also eligible to enroll in supplemental plans (e.g. dental, vision,) which requires full payment on your part.
Upon completing an assignment, employees may apply for a position on FIU Careers.
How To Apply
If you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended that you provide an active/valid e-mail account as that will be the main source of communication regarding your status within the process. In this account, you are able to track your applicant status in "My Applications".
In order to be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position, be in good performance standing, and have been continuously employed at the University for at least six months.
Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume/curriculum vitae into one attachment. Attached documents should be in Microsoft Word or PDF format. All applicants are required to complete the online application including work history and educational details (if applicable), even when attaching a resume.
- This posting will close at 11:59 pm of the close date.