General Summary of Job Duties:
Accurate and timely input of titles for all customers shipping non-OEM cargo. Handle all related inquiries for all customers, internal and external.
Summary of Objectives:
Carefully monitor sailing schedule to ensure timely collection of necessary documents.
Ensure accurate processing and confirmation of customer shipping instructions; facilitate changes as required keeping all relevant internal customers informed.
Ensure availability and response to phone inquiries from all internal and external customers in a courteous and professional manner.
Monitor customer title submission and respond within agreed deadlines with all relevant information.
Possible specialized customer reports as required and established through operation channels.
Reconcile systems to ensure accuracy and ensure customer expectations met; record reasons for changes/amendments.
Update systems as required.
Promote compliance with US Customs and other law enforcement agencies and authorities to assist with safe and secure cargo transport.
Provide US customs with correct reports for titles submission.
Ensure all titles are sent back to appropriate parties in a timely manner.
Promote compliance with special projects for US customs.
Work closely with US customs to help validate title/bill of sale.
Perform other related duties at the discretion of Port Manager or other member of management team.
High school diploma or general equivalency.
1-2 years of functional experience in Customer Service (retail, sales, call center, etc.), and /or Data Entry.
Experience in transportation industry is highly desired.
Familiar with SAV Port system a plus.
Working experience with Word, EXCEL, Microsoft office, and other related software.
Verbal and written communication skills (written & verbal with emphasis on details).
Organizational and time management skills; multi-tasking and prioritizing.
Detail and result oriented.
Familiar with US Customs rules and regulations.
- Must have a valid driver’s license and accident free motor vehicle record.
- Must be able to obtain a Transportation Workers Identification Card (TWIC).
- Must have reliable transportation.
- Must be able to provide and maintain automobile insurance according to state laws.
Required to travel to and from the port and US Customs office.
Must be able to train in Jacksonville, FL. (as needed)
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
General office setting, typically the employee may sit comfortably to perform the work, usually at a computer terminal – with short breaks or lunch period. However, there may be some bending/stooping, reaching above shoulder level, walking, standing , carrying of light items such as papers, books or packages of up to 25 pounds. Should be able to hear and speak clearly using phone/headset to communicate with customers; be able to navigate, view and enter information into the computer. Must be able to work flexible shifts including evenings & weekends, on call as needed.