The Colony, TX, USA Req #7106
Thursday, August 10, 2023
AN EQUAL OPPORTUNITY AFFIRMATIVE ACTION EMPLOYER
Job Summary:
As an operations supervisor of Last Mile Home Delivery, you will be the main point of contact for independent contractors, retail clients and end user members. As an operations supervisor you will be responsible for ensuring the daily completion of all operations and meeting the goals established by the retail customer.
Essential Functions:
Must have strong interpersonal skills
Strong critical thinking skills
Proficient problem solving skills
Monitor the daily staging of route product and warehouse associates
Develop relationships with general managers and retail client team members to assist with member needs and team issues
Ability to conduct phone calls professionally and efficiently
Ensure routes are effectively audited daily and weekly through ride behinds and route monitoring
Act as the liaison between driving teams and retail customer as well as end user customers
Monitor the A.M. and P.M. process to ensure timely loadout process and check in process
Research and identify delivery failures to build coaching opportunities with the end goal being improving overall weekly, monthly and quarterly metrics.
Support account with weekly billing processes
Support account with resolution and investigation of claims and chargebacks
Other duties as assigned.
Other Requirements:
Bachelor degree or equivalent.
Minimum one year of related experience in operations management
Prior transportation experience preferred.
Confidence to speak with members
Ability to deal with difficult people with empathy and understanding
Ability to problem solve quickly
Must be proficient in Microsoft Office Suite
Must be proficient in data retrieval from internet job databases.
Strong written and verbal skills
Must be professional in presentation and interaction
Must be highly detail oriented
Must be able to record data accurately
Must have flexibility to adapt to shifting priorities.
Ability to demonstrate a sense of urgency, be self-driven, have leadership skills, be a team player and strong relationship builder.
Ability to effectively respond and interact with all levels of organization.
Must have positive work ethic, ability to connect and inspire others, and communicate clearly.
EEO/AA/M/F/VETS/DISABLED
- Pay Type Salary
- Required Education Bachelor’s Degree
