About the Role
WeWork is currently seeking a Senior Manager who will oversee Level 1 support for HQIT based in our New York corporate offices. Reporting to the Director of Corporate Technology Support, you will collaborate closely with infrastructure, network engineering, and corporate audio visual services teams. You will be responsible for understanding what is working, what is not working, and what modifications to standards, processes and/or technology are needed for our corporate offices. This role is focused on operations and support of technology solutions in the tri-state region for employees.
Responsibilities (including but not limited to):
Create and maintain an operating level of excellence for corporate technology support within our Chelsea HQ and local corporate offices.
Oversee the success of all corporate technology services including: employee support (help desk), executive support, audio visual services, information security, infrastructure, and network engineering.
Collaborate with a central team of laptop, application, audio visual, and network engineering subject matter experts to provide support within the region.
Optimize processes to streamline and improve support efficiencies for all employees.
Develop, implement, and maintain policies, procedures, and associated training plans for resource administration and appropriate use.
Design and implement short-long-term strategic plans to ensure operational capacity meets existing and future requirements.
Provide guidance on technical support and issues encountered within our corporate office.
Provide detailed executive updates on the state of corporate technology support.
Maintain SLA standards to support the employee experience.
Provide guidance, mentorship, and training to team members to develop their careers.
Create and manage budgets for people resources and technology costs.
Work with local and global vendors to procure hardware.
Must have Bachelor’s degree or higher in Engineering, Information Technology, or related discipline.
10+ years experience supporting IT, audio visual design, infrastructure, and network engineering.
7+ years experience managing a team of help desk employees.
Knowledge of estimating levels of effort and managing projects through to completion.
Excellent organizational, supervisory, communication, collaboration, and analytical skills.
Must have excellent verbal and written communication skills.
Demonstrated leadership and personnel management skills.
Strong financial management and budgeting skills.
Must be willing to travel and spend periods of time at various sites.
Who you are:
Someone who is ready to get their hands dirty
Gets happy and excited that no two days are the same