This full-time position will require the employee to serve as Program Manager for Internships program locations. All ISA employees are expected to demonstrate a willingness to take on new responsibilities, program locations, and projects as deemed necessary by ISA Management. Program Manager responsibilities and tasks include, but are not limited to, the following:
Be knowledgeable about program locations and ISA offerings to communicate with students, parents and university advisors.
Review and determine eligibility of student applications at assigned locations.
Make sure that all supplemental student information and items are entered correctly and efficiently into GRS (internal database).
Maintain frequent contact and follow up with pending and enrolled students to ensure that paperwork and payments are submitted according to ISA Internships due dates.
Review and approve student submissions in terms of forms or payment.
Complete any special paperwork required by university partners, host organizations or students or identify the correct person to complete and track completion.
Assist participants with visa applications
Handle invoicing for students enrolled in your program
Understand and effectively communicate financial aid procedures to students and parents to ensure that payments are received at appropriate times. Set up payment plans, if necessary.
Follow up with students on financial aid at the time of aid release.
Continuously review and update all ISA documents provided to students (application materials, program contracts, housing forms, etc.).
Run queries on enrollment numbers, balances due and outstanding forms, among others, to stay well informed and to follow up with students on outstanding items.
Prepare and email survey links to students for pre-departure and post program evaluations
Order insurance and update orders as needed for all students at designated sites.
Coordinate student housing assignments.
Prepare mailings for information and materials sent out for enrolled students.
Respond to emails and phone calls from ISA program applicants, prospective applicants, parents, university advisors, etc. in a timely manner.
Maintain a professional and friendly posture with university advisors, students, parents, etc.
Serves as on-call staff member for one week every 12 to 18 months.
Follow worldwide alerts and news. Work with US and onsite staff to gather information and post Worldwide alerts and inform university contacts.
Provide back-up support to other programs, the Senior Program Manager, and/or Career Advisors as needed.
Collaborate with other departments and divisions within ISA and serve as Internships Interdepartmental trainer.
Respond quickly and professionally to any on-site incident reports involving students. Prepare university notifications, responses to students or parents, and communicate effectively with onsite staff and the US based Health & Safety team to address any issues.
A detail-oriented person who excels at intercultural communication
At least two months experience living, studying, working in an ISA Internships location