Florida Autism Center, is hiring an Administrative Operations Manager (AOM) in our St. Augustine, FL. facility. Our AOM will lead key operational functions including, but not limited to; staff scheduling, onboarding new hires, onboarding clients, handling billing, insurance authorizations and credentialing. The successful candidate in this role will exhibit highly developed work efficiencies with strong attention to detail. As an AOM, you are socially-focused with center staff and parents while cheerfully addressing critical needs and driving operational and financial objectives
What’s in it for me?
Excellent onboarding/training and ongoing support
Positive work environment
Competitive salary commensurate with experience
Bonus incentive opportunity
A diverse 401(k) plan with a company match up to 4%
Health, dental, vision insurance
How will I make a difference in a child’s life?
Coordinating and scheduling all activities and services/sessions provided by the center
Ensuring compliance with established company policies and procedures
Managing the office within budget guidelines to include clerical and auxiliary supply purchases, equipment upgrades, and labor costs
Increasing and stimulating new patient growth by supporting marketing and promotional programs
Maintaining accurate and up-to-date client records
Achieving revenue goals by effectively managing patient scheduling, staff productivity, collections and receivable, and miscellaneous operations expenses
Acting as a liaison for clients to explain insurance benefits and communicating daily with payors concerning insurance benefits and authorizations
Maintaining center and equipment cleanliness and safety and reports and/or corrects hazards when necessary
Monitoring employee time, attendance and reimbursement programs
Verifying employee time sheets, monitoring approvals, processing edits and communicating with human resources concerning any pay discrepancies
Providing impeccable customer service to clients, parents and center team
How do I know my experience is a good fit?
Have a Bachelor’s Degree or equivalent experience, preferably in Business management or a related field
Possess a strong working knowledge of Microsoft Office Suite programs with strong database familiarity
Have solid experience deciphering insurance benefits information and explaining benefits to clients, and communicating benefit and authorization information to payors
Can maintain a high level of professionalism when facing difficult situations and when delivering feedback to staff members
Are able to follow complex instructions and procedures, with a close attention to detail
Possess one (1) year collections and receivables experience
Possess two (2) or more years’ customer service experience
Can effectively learn, perform multiple tasks, and organize work in a systematic and efficient fashion
Possess minimum of (1) full year of experience with CentralReach or comparable PM systems (e.g.- EHR your way, Clinic Source, Therabill, ClinicTracker, Chiron Health etc.)
Display a strong standard of ethics and compassion towards clients and their families
Have a minimum of one (1) full year of experience with operations, clerical responsibilities and business management with the ability to operate office equipment on a daily basis
Can write clear, detailed memos using professional language and correct grammar, structure, syntax, etc.