Full Job Description
Grow your income, your career and work virtually in the comfort and safety of your home and enjoy great rewards! You bring passion, talent and great customer service knowledge and let us bring the work to you, in one of the hottest fields right now as a Mortgage Loan Processor I. We've designed the process to be easy for you to join - interview with us 24/7 using our digital interview process, talk with a member of our talent acquisition team via flexible self-scheduling solution and meet leaders in our business in a virtual interview!
Computershare Loan Services is a leader in flexible, scalable mortgage fulfillment services transforming day-to-day operations for our clients and is part of Computershare, a global financial services company powered by 12,000 talented people in 26 countries.
A ROLE YOU WILL LOVE
You understand what it takes to solve customers’ problems – in fact, you are driven to do so. You find that your approach to creating a positive experience helps you excel with complex problems. Given the pressure of high demands, you turn up the energy and enthusiasm to ensure ever customer feels like they have your undivided attention. That’s what we do – we help our customers with one of their biggest and often most complex assets – their mortgage. And we do it with confidence and a smile.
What kinds of interactions will you have with our customers? You will be using your customer service and problem solving to assist customers with their mortgage accounts via email inquiries and phone. Typical task might include collaborating with client, borrowers, closers, third parties and settlement agents to ensure timely signing of documents, ensure quality review on documents and loan pipeline management, and evaluate internal and external compliance audit finding and remediate those loans. While performing the duties, you will view and have access with confidential financial data, ensure all regulatory requirements have been met such by the closing disclosure timing, appraisal delivery and a change in circumstance. Learn all components of the mortgage cycle of origination and fulfilment, and much more!
Start date: February 22, 2021
Receive a rewarding compensation that is paid biweekly
Eligible for a monthly incentive bonus– based on performance and production of closing loans
3 week paid virtual training course 8 am to 5 pm, Monday through Friday
The virtual training course consists of hands on WebEx learning sessions, assigned a virtual coach for support, along with additional resource tools to reference as you go through numerous learning courses.
Must graduate the program with an overall 80% or higher score in order for successful completion of the role-specific training and passing of all related tests is a necessary condition of employment within this role.
REWARDS AS UNIQUE AS YOU
A choice medical insurance plans designed to meet your needs
Dental & Vision insurance
Life & Disability insurance
Flexible spending and health savings accounts
Employee Stock Purchase Plan
Paid time off - You’ll accrue 3 weeks your first year!
$1,000 Employee Referral Program
Banking and investments plans
Rewards and recognition programs
Colorado Based Candidates Only: Compensation
Base Pay: $21.00-$24.00 per hour
Additional Pay: Eligible for discretionary bonus/sales incentive
Employee discounts for wellness, auto & homeowners insurance, wireless service and more…
WHAT WE NEED FROM YOU
The ability to work from home in a virtual environment where you will need the following;
10+ Mbps of high-speed internet connectivity (unfortunately, hotspots aren't fast enough)
A personal landline or cell phone
A quite workspace
Exceptional active listening skills with ability to paraphrase what is being stated to validate understanding
Ability to navigate multiple software programs
A self-starter who demonstrates great problem-solving skills
Solid verbal communication skills with ability to articulate communication clearly and effectively to the borrower and management team
Solid writing skills with ability to write clearly and concisely
Ability to multitask and follow assignments to completion with attention to detail and accuracy
Ability to work independently and can prioritize competing tasks while maintaining a high degree of quality/compliance accuracy while meeting deadlines
Ability to effectively handle escalated issues by utilizing problem solving skills
Ability to work flexible schedules and work overtime as necessary
Excellent basic mathematical problem-solving capabilities such as addition, subtraction, multiply, divide and decimals.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience
2 + years of customer support experience
Proficient personal computer skills utilizing Microsoft Office/Window based applications
Proven experience working in a fast paced, high volume, customer focused environment
High school diploma or general education degree (GED)
Previous mortgage experience preferred
Bachelor's degree (B. A.) from four-year college or university
A COMPANY TO BE PROUD OF
At Computershare we invite you to share our vision and commitment to excellence in everything that we do. Our 12,000 people around the globe are entrepreneurial and innovative, serving 25,000 clients and customers with precision and reliability because they count on us to deliver, every time.
Computershare (ASX: CPU) is a global market leader in transfer agency and share registration, employee equity plans, mortgage servicing, proxy solicitation and stakeholder communications. We also specialize in corporate trust, bankruptcy, class action and utility administration, and a range of other diversified financial and governance services.
DIVERSITY IS A STRENGTH
Across our global team, we see diversity as a source of strength. The more perspectives we have, the better equipped we’ll be to meet the demands of our diverse global customer base. We want every person who joins out team, every customer and every supplier to feel welcome. We are an Equal Opportunity Employer and believe in equality for everyone, regardless of age, national or ethnic origin, sex, gender identity or expression, race, color, religion, disability, sexual orientation, protected veteran status or other characteristics protected be applicable law. That applies throughout our company, around the world with no exceptions, regardless of differences. We will hire, develop, reward, promote and retain people purely on the basis of their talents, commitment, potential and the results they achieve. We will work hard to make sure everyone is included within our organization, removing barriers and obstacles to give everyone an equal opportunity to succeed.
Our key values – Certainty, Ingenuity and Advantage – drive everything we do: you can count on us to deliver with precision and reliability, every time. We look beyond today’s problems to find tomorrow’s solutions, focusing on finding new and better way to unlock your competitive edge and help you achieve your business goals.
Your career is waiting. To learn more, visit us at www.computershare.com/mycareer.
Computershare is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.